Call Centre Operative

Mission 4 Recruitment; Hertford; On-site; GBP 19,000 - 23,000; Full time

Benefits offered by this job

25 days holiday plus service days

Discretionary bonus

On-site parking

Company Pension

Company social events

Death in service

Progression opportunities

Job summary

Mission 4 Recruitment is seeking a professional Call Centre Operative to join our client in property debt collection. You will handle inbound and outbound calls, assist customers with account inquiries, discuss repayment options, and guide them toward resolving outstanding balances.

The role requires strong verbal communication, negotiation skills, calm under pressure, and proficient computer skills to update records in the database.

Qualifications

• Previous experience in customer service or call centre environment.
• Strong verbal communication and negotiation skills.
• Ability to remain calm and professional under pressure.
• Proficient computer skills for navigating databases and updating records.

Responsibilities

• Handle inbound and outbound calls regarding debt balances.
• Explain payment options and deadlines clearly to customers.
• Update account records and notes in the database during or after calls.
• De-escalate situations with empathy and professionalism.

Skills

Verbal communication

Negotiation

Customer service experience

Calm under pressure

Computer skills

Job description

We are seeking a professional Call Centre Operative to join our client working in property debt collection. In this role, you will handle inbound and outbound calls, assisting customers with account inquiries, discussing repayment options, and guiding them toward resolving outstanding property-related balances.

Key Responsibilities:

• Handle Inbound & Outbound Calls: Answer customer inquiries regarding debt balances and proactively reach out to debtors to discuss payment options and deadlines.
• Provide Accurate Information: Explain account statuses, payment methods, and the debt recovery process clearly and professionally.
• Update Account Records: Document all phone interactions, agreement details, and customer notes accurately in the database during or immediately after each call.
• De-escalate Situations: Manage sensitive or stressful conversations with patience, empathy, and professionalism.

The successful candidate will have:

• Previous experience in a customer service, or call centre environment.
• Strong verbal communication and negotiation skills.
• Ability to remain calm and professional under pressure or when dealing with frustrated callers.
• Proficient computer skills for navigating databases and updating records.

Benefits:

• 25 days holiday plus 1 additional day for every full year of service.
• Discretionary bonus.
• On-site parking.
• Company Pension.
• Company social events.
• Death in service.
• Progression opportunities.