Call Centre Customer Enabling Services Advocate

Executive Connect LTD; Sunderland; On-site; GBP 20,000 - 28,000; Full time

Benefits offered by this job

Night rate

Shift allowance

Job summary

Executive Connect LTD in Sunderland is seeking a Call Centre Customer Enabling Services Advocate to handle Telecare alarms, provide reassurance, and coordinate support for our 24/7 service.

The role requires responding to emergencies, guiding customers to appropriate care, and working shifts that include night hours with relevant allowances. Attracts Night Rate and Shift Allowance.

Responsibilities

• Handle Telecare alarms, provide reassurance, and coordinate appropriate support for customers.
• Respond to inquiries and escalate when necessary to ensure safety.

Job description

Call Centre Customer Enabling Services Advocate

£13.26 PER HOUR 35 HOURS PER WEEL

You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service.

This is a vital role in ensuring the safety and wellbeing of those who rely on our services.

Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial.

Various hours available 24 hours a day.

• Attracts Night Rate and Shift Allowance, dependant on hours worked