Telecare Customer Advocate (24/7)

Sunderland City Council; Sunderland; On-site; GBP 27,000 - 29,000; Full time

Job summary

Sunderland City Council is advertising a Customer Enabling Services Advocate to join the Telecare team in Leechmere, Sunderland. The role handles alarm activations, provides reassurance, assesses situations and arranges assistance from family, responders or services as required.

It is a permanent variable hour contract with variable hours and working patterns as and when required. Applicants must be flexible to cover 24/7 shifts, including days, evenings, nights, weekends, and bank holidays.

Qualifications

• Excellent communication skills
• Empathy and resilience
• Ability to remain calm under pressure
• Flexible and adaptable to varying shifts

Responsibilities

• Respond to alarm activations as the first point of contact for Telecare service
• Provide reassurance and support to residents and assess situations
• Arrange appropriate assistance from family, responders, emergency services or other agencies
• Support a 24/7 Telecare operation by working a range of shifts including days, evenings, nights, weekends and bank holidays

Job description

Sunderland City Council is advertising a Customer Enabling Services Advocate to join the Telecare team in Leechmere, Sunderland. The role handles alarm activations, provides reassurance, assesses situations and arranges assistance from family, responders or services as required.

It is a permanent variable hour contract with variable hours and working patterns as and when required. Applicants must be flexible to cover 24/7 shifts, including days, evenings, nights, weekends, and bank holidays.