Call Centre Customer Enabling Services Advocate

Confidential; North East, North Tyneside; On-site; GBP 24,000 - 29,000; Full time

Benefits offered by this job

Night rate

Shift allowance

Job summary

Confidential in the United Kingdom is seeking a Call Centre Customer Enabling Services Advocate to manage Telecare alarms, provide reassurance, and coordinate appropriate support for customers in a 24/7 service.

Shifts are available with night rates and shift allowances depending on hours worked. Experience in telecare or similar support environments is desirable, and familiarity with the Jontek system would be beneficial.

Qualifications

• Experience in telecare or similar support environment is desirable.
• Familiarity with Jontek system would be beneficial.

Responsibilities

• Handle Telecare alarms, provide reassurance, and co-ordinate appropriate support for our customers in a 24/7 service.
• Support overall safety and wellbeing of customers relying on the service.

Job description

Call Centre Customer Enabling Services Advocate

13.26 PER HOUR 35 HOURS PER WEEL

You will be responsible for handling Telecare alarms, providing reassurance, and co-ordinating appropriate support for our customers which is a 24/7 service.

This is a vital role in ensuring the safety and wellbeing of those who rely on our services.

Experience in telecare or similar support environment is desirable and familiarity with Jontek system would be beneficial.

Various hours available 24 hours a day.

Attracts Night Rate and Shift Allowance, dependant on hours worked