Call Centre Agent - Aftersales

Busseys; Norwich; On-site; GBP 19,000 - 26,000; Full time

Benefits offered by this job

Bonus scheme

Job summary

Busseys in Norwich is looking for a friendly bookings team member to handle inbound calls and advise customers about servicing, MOTs and other work. You will also respond to website live chat, emails and manufacturer leads, then update our CRM (Keyloop) to keep customer records current.

The role is flexible and tailored to suit various working patterns. We offer a rewarding team environment, development opportunities and a bonus scheme with strong earning potential.

Qualifications

• Excellent customer service – our customers come first in all that we do.
• Excellent phone manner and communication skills – we want our customers to hear you smiling at the other end of the phone.
• Administration experience – we use Keyloop (CRM system) and all the usual Microsoft products.
• Motivated, enthusiastic and fun-loving - to fit in well with the rest of the team!
• Call centre experience – great but not essential as we are more than happy to provide full training for the right person.

Responsibilities

• Handling all inbound booking calls from our customers.
• Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles.
• Actioning website, live chat, email and manufacturer leads enquiries.
• Updating our Customer Relationship Management (CRM) system, Keyloop.

Skills

Customer service

Phone manners

Administration

Team player

Call centre experience

Tools

Keyloop CRM

Microsoft Office

Job description

If you are a people person who loves interacting with customers over the phone and want to be part of a motivated, fun-loving team that prides itself on providing the best customer service, then look no further.

We are currently looking to recruit an additional team member for our Bookings Team, based at our FordStore Head Office in Norwich.

As a flexible, inclusive employer we can tailor the position to suit a range of flexible working patterns. If you are the right candidate for the role, we will do our best to accommodate your needs.

The key elements of the role are:

• Handling all inbound booking calls from our customers
• Making outbound calls, advising customers of servicing, MOT and other work due on their vehicles
• Actioning website, live chat, email and manufacturer leads enquiries
• Updating our Customer Relationship Management (CRM) system, Keyloop

Skills required:

• Excellent customer service – our customers come first in all that we do!
• Excellent phone manner and communication skills – we want our customers to hear you smiling at the other end of the phone!
• Administration experience – we use Keyloop (CRM system) and all the usual Microsoft products.
• Motivated, enthusiastic and fun-loving - to fit in well with the rest of the team!
• Call centre experience – great but not essential as we are more than happy to provide full training for the right person.

In return, you will enjoy a highly rewarding and satisfying role within our business, have development opportunities, be part of a great team, plus be in a bonus scheme which has great earning potential.

Ready to join the team?