Call Centre Agent

Personnel Link Employment Group Ltd; Hertford; On-site; GBP 23,000 - 28,000; Full time

Benefits offered by this job

Salary review every 6 months

25 days annual leave

Job summary

Personnel Link Employment Group Ltd is seeking a Call Centre Agent in Hertford for a full-time, office-based role focused on recovering unpaid service charges and ground rent arrears while delivering high standards of customer service.

You will work within agreed service levels, keep clients informed throughout the case process, and handle calls and emails to progress payments securely. The role suits those with call centre experience and a proactive, detail-focused approach.

Qualifications

• Previous experience in a call centre, customer service or collections role.
• Excellent communication skills and a confident telephone manner.
• Ability to manage workload effectively with strong organisational skills.
• High attention to detail and accuracy.
• Comfortable using internal systems and databases.
• Ability to work both independently and as part of a team.

Responsibilities

• Handle inbound and outbound calls in a professional and timely manner.
• Recover outstanding payments accurately and within set timeframes.
• Provide clear and efficient updates to clients on case progress.
• Handle customer queries via phone and email.
• Process card and cheque payments securely.
• Follow established processes to achieve outcomes.
• Work towards individual and team targets daily.
• Maintain accurate records and report updates to management.

Skills

Communication skills

Organisational skills

Attention to detail

Teamwork

Phone etiquette

Independent working

Tools

Internal systems

Job description

Role: Call Centre Agent

Location: Hertford

Salary: £25,000 per annum

Hours: 09:00 to 17:00 Monday to Friday

About the Role

We are currently recruiting for a Call Centre Agent to join a busy and growing contact centre team based in Hertford. This is a full time office based role focused on recovering unpaid service charges and ground rent arrears while delivering a high standard of customer service.

You will be working within agreed service level agreements, ensuring cases are handled efficiently and clients are kept informed throughout the process.

This role would also suit candidates searching for positions such as Contact Centre Advisor, Customer Service Advisor, Collections Agent, Call Handler or Client Support Administrator.

What You'll Do

• Manage inbound and outbound calls in a professional and timely manner
• Recover outstanding payments accurately and within set timeframes
• Provide clear and efficient updates to clients on case progress
• Handle customer queries via phone and email
• Process card and cheque payments securely
• Follow established processes and guidelines to achieve successful outcomes
• Work towards individual and team targets on a daily basis
• Prepare and issue Section 121 notices where required
• Maintain accurate records and report updates to management

What We're Looking For

• Previous experience in a call centre, customer service or collections role
• Excellent communication skills and a confident telephone manner
• Strong organisational skills with the ability to manage workload effectively
• High attention to detail and accuracy
• Comfortable using internal systems and databases
• Ability to work both independently and as part of a team
• Target driven with a proactive approach to tasks

Who Might Suit This Role

This role would suit individuals with experience as a Customer Service Advisor, Call Centre Agent, Collections Advisor, Account Handler or Client Support Assistant. Experience within financial services, property management, housing or office based customer support roles would be particularly relevant.

Why Join

• Competitive salary of £25,000 per annum
• Salary review every 6 months
• 25 days annual leave plus bank holidays
• Stable Monday to Friday working hours
• Supportive team environment with clear processes in place
• Opportunity to develop within a structured contact centre setting

If you are a motivated and detail focused individual looking for a new opportunity in a contact centre environment, we would be keen to hear from you