Call Centre Advisor

Vertu Motors plc; United Kingdom; Hybrid; GBP 24,000 - 30,000; Full time

Benefits offered by this job

Performance bonus

Refer a friend bonus

Hybrid work

Dayshift hours

Colleague car scheme

Pension benefits

Job summary

Vertu Motors plc in the United Kingdom is hiring a Call Centre Advisor to join our Contact Centre Bookings Team. You will handle customer calls for service bookings, MOTs, repairs and recalls, aiming to maximise bookings and upsell additional services.

This is a full-time, hybrid role offering a basic salary of £27,097.72 plus KPI-driven bonus and a range of benefits. Hours are 41 per week, Monday to Friday with occasional Saturdays, and the role emphasizes customer service, efficiency and

Qualifications

• Call centre experience
• Strong customer service skills
• Ability to work towards KPIs
• Comfortable using systems and handling high call volumes

Responsibilities

• Handle inbound calls for service bookings, MOTs, repairs and recalls
• Upsell additional products and services on calls
• Work towards KPIs with bonus linked to performance
• Deliver professional, efficient customer experience on every call

Skills

Call centre experience

Customer service

KPIs

System proficiency

Job description

Call CentreAdvisor

Vertu – Team Valley Gateshead!

At Vertu, we’re expanding ourContact Centre Bookings Teamand are looking for driven, customer-focused individuals to join us as. If you thrive in a fast-paced call centre environment and enjoy working towards targets, this could be the perfect opportunity for you.

What’s on offer

• Basic salary: £27,097.72
• Performance bonus: Earn more with a KPI-driven bonus structure based on bookings performance
• £500 refer a friend bonus
• Hybrid working: Work 2 days per week from home
• No late evenings: Dayshift hours
• Access to our colleague car scheme and additional benefits

About the role

• This is a busy, high-performing bookings centre where you’ll:
• Handle inbound calls from customers booking services, MOTs, repairs and recalls
• Maximise every interaction by upselling additional products and services
• Work towards KPIs, with performance directly linked to your bonus
• Deliver a professional, efficient and friendly customer experience on every call

This is a full-time, permanent position working 41 hours per week. You will be working Monday to Friday 09:00am – 17:30pm and 1 in 4 Saturdays 09:00am – 13:00pm.

We’d love to hear from you if you:

• Have previous call centre/contact centre experience
• Are confident working towards targets and KPIs
• Have excellent customer service and communication skills
• Are comfortable using systems and handling a high volume of calls
• Motor trade experience is helpful but not essential

Why join Vertu?

We’re proud to invest more in our people’s development than any other motor retailer. You’ll benefit from:

• 25 days holiday + bank holidays (increasing with service)
• Ongoing training and career progression opportunities
• Online rewards platform with cashback and retailer discounts
• Preferential service rates & colleague purchase scheme
• Share incentive scheme & pension
• Enhanced maternity & paternity benefits

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