1st Line Desktop Support Technician

Vertu Motors plc; North East; On-site; GBP 22,000 - 27,000; Full time

Benefits offered by this job

Holiday entitlement 25 days

Rewards platform access

Service rate discounts

Colleague purchase scheme

Share incentive scheme

Tool insurance

Pension scheme

Enhanced parental pay

Job summary

Vertu Motors plc is hiring a 1st Line Desktop Support Technician at Team Valley, Gateshead. The role supports Windows workstations and Microsoft 365, with AD and email platforms, plus basic networking and VPN. 37.5 hours/week, Mon-Fri.

Salary £24,784.50 per year. Training is available in a fast-paced automotive IT environment. The successful candidate will provide remote and on-site support, maintain IT services, and contribute to customer experience.

Qualifications

• Experience in IT support or relevant apprenticeship
• Knowledge of Windows desktop/server environments and Office 365
• Familiarity with Active Directory and email platforms (Outlook/Exchange)
• Ability to diagnose IT issues remotely and via on-site visits

Skills

Windows OS proficiency

Office 365

Active Directory

Networking basics

Remote support

Printer & peripheral support

Education

IT Apprenticeship

Tools

Remote Desktop

VNC

VPN

Job description

Vertu House, Team Valley, Gateshead

At Vertu Motors, we are proud of the career development opportunities we provide our colleagues. Due to an internal promotion within our IT team, we are now looking to recruit a 1st Line Desktop Support Technician to join the Group IT function. Our IT team aims to provide world-class IT systems that enable Vertu to deliver an outstanding customer motoring experience, and this role offers an excellent opportunity to develop your career within a large, successful business.

The working hours are 37.5 hours per week, Monday to Friday, 9:00am to 5:30pm, based at Team Valley, Gateshead.

Salary: £24,784.5 per annum

This role would suit someone with previous IT support experience, but we would also welcome applications from individuals who have recently completed an IT Apprenticeship and are looking to take the next step in their career within a supportive and fast-paced IT environment.

Irrespective of the role, the 'non-negotiables' for any of our colleagues are Drive, Character, Attitude, Energy and Talent. Technical knowledge is important, but we are equally interested in how you have applied these qualities to achieve success and overcome challenges.

You will be self‑motivated, eager to learn and passionate about delivering excellent customer service.

What You’ll Need

• PCs and Microsoft operating systems, including desktop and server environments
• Microsoft Office and Microsoft 365 applications
• Active Directory and domain environments
• Microsoft Outlook, Exchange and email security platforms
• Networking concepts including LAN/WAN, TCP/IP and VPN access
• Remote support tools such as Remote Desktop and VNC
• Printers, scanners and wireless network devices
• Internet setup, troubleshooting and access management
• Diagnosing and resolving IT issues remotely

The Following Would Be Advantageous But Are Not Essential

• Knowledge of motor retail manufacturer systems and interfaces
• Experience of IP telephony and SIP technologies

We’re Looking For Someone Who Has

• Excellent communication and interpersonal skills
• A friendly and professional telephone manner
• Strong organisational skills
• The ability to remain calm under pressure
• A positive, team-focused approach
• A willingness to learn and develop new skills

What We Offer

We are proud to be the motor retailer that invests more in colleague development than any other. If successful, you can look forward to ongoing training, career progression opportunities and a range of excellent benefits, including:

• 25 days holiday plus bank holidays, increasing with service
• Access to our online rewards platform offering cashback and discounts
• Preferential Service Rates
• Colleague Purchase Scheme
• Share Incentive Scheme
• Tool Insurance
• Pension Scheme
• Enhanced Maternity and Paternity Pay