Call Centre

Big Motoring World; Gillingham; On-site; GBP 21,000 - 25,000; Full time

Job summary

Big Motoring World in Gillingham, United Kingdom, is seeking a Call Centre Agent to be the first point of contact for customers. The role handles inbound enquiries by phone, email, and live chat, with no cold calling required, and focuses on delivering an outstanding customer experience while booking appointments.

You will work to assist with vehicle bookings, provide accurate information, log interactions in the CRM, and follow up to ensure satisfaction.

Responsibilities

• Manage inbound calls, emails, and live chat inquiries.
• Assist customers with vehicle bookings
• Provide accurate and timely vehicle information.
• Enter new customer data and update existing information in the CRM system.
• Follow up with customers when necessary to ensure resolution and satisfaction.
• Document all customer interactions in accordance with standard operating procedures.
• All our calls are recorded for monitoring and training purposes

Job description

DescriptionAs a Call Centre Agent, you will be the first point of contact for our customers, handling inbound enquiries via phone, email, and live chat. Unlike traditional call centre roles, this position does not require cold calling, you will only engage with genuine customer enquiries. Your goal will be to provide an outstanding customer experience by offering helpful and professional support while booking appointments and answering queries.

Responsibilities

• Manage inbound calls, emails, and live chat inquiries.
• Assist customers with vehicle bookings
• Provide accurate and timely vehicle information.
• Enter new customer data and update existing information in the CRM system.
• Follow up with customers when necessary to ensure resolution and satisfaction.
• Document all customer interactions in accordance with standard operating procedures.
• All our calls are recorded for monitoring and training purposes

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605 Registered in England and Wales.
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.
Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 686118. Bapchild Motoring World (Kent) Limited t/a Big Motoring World is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is 497010.
We will receive a commission from the lender for introducing you, which will either be a fixed fee or a fixed percentage of the amount you borrow. The lenders we work with pay commission at different rates. The exact amount of finance commission will be disclosed to you in good time before the conclusion of your finance agreement. Whilst we strive to provide you with suitable finance options, we receive financial incentives from our lenders which may influence the options we present. As a result, the products offered may not reflect the most competitive or impartial terms available in the wider market.
You can verify our authorisations on the FCA's Register by visiting or by contacting the FCA on 0800 111 6768.