Business Manager

Big Motoring World; Wimbledon; Hybrid; GBP 23,000 - 32,000; Full time

Job summary

Big Motoring World in the UK is seeking a confident Personal Contract Purchase Representative to support our Finance & Insurance operations. You will handle customer finance documents, admin tasks and ensure FCA compliance.

Join a fast-growing car supermarket group known for career progression and strong customer service. This role is on-site at our Wimbledon branch and offers a clear path to senior roles in F&I.

Qualifications

• Professional and confident manner, with the ability to engage effectively with a diverse customer base.
• Excellent written and verbal communication skills.
• Strong organisational and time-management abilities.
• Honest, reliable, and demonstrates high levels of integrity.

Responsibilities

• Take responsibility for all financial transactions (payments, proposals and completion of finance documents and refunds).
• Manage staff rotas and holiday, including ensuring branch coverage.
• Ensure FCA accreditation and keep Finance team trained and up to date.
• Promote and sell F&I products and ensure correct policies are sold.
• Produce accurate reports for senior management and maintain records.

Skills

Administrative skills

Interpersonal skills

Communication skills

Time management

Team leadership

Job description

At Big Motoring World, we are BIG on what matters to both our staff and customers. We are one of the largest and fastest growing car supermarket groups in the UK and we pride ourselves on providing a class-leading customer experience. Like our name suggests, we do everything BIG. BIG choice, BIG footfall and BIG opportunities to progress your career.

We are seeking individuals with a strong understanding of Finance & Insurance processes and products, who are ready to ensure that all customers and clients are received in an excellent and professional manner and that all finance admin staff operate a high-quality service at all times.

Key Responsibilities

• To take responsibility for all financial transactions (payments, proposals and completion of finance documents and refunds).
• To manage staff rotas and holiday, including ensuring that the branch is adequately covered at all times.
• Ensuring that the Finance team is fully trained and kept up to date and ensuring all relevant staff are FCA accredited.
• Maintain accurate and up to date records.
• Promotion and sale of all F&I products.
• Complete Demands and Needs and ensure only the correct policies are sold.
• Producing of relevant accurate reports for the senior management.
• Ensuring that a strong working relationship with all our providers and partners is maintained.
• Build and maintain a strong working relationship with all other departments and team members.
• Assist in management of the rota to ensure adequate cover at all times.
• Attend visits by external bodies and other associates of the company, as required.
• To assist other managers of other departments when required.
• Build relationships with Customers with a view to receiving positive Trust Pilot Reviews, and repeat future business.
• To undertake administrative duties as required to support the Finance Team.
• Complete paperwork tasks efficiently and in a timely manner ensuring high levels of accuracy.
• To conduct any other reasonable duties as requested.

Person specification

• Previous experience within the motor trade industry
• Confident team leader with strong administrative, interpersonal, and communication skills
• Solid understanding of F&I processes, products, and add-ons
• Professional and confident manner, with the ability to engage effectively with a diverse customer base
• Excellent written and verbal communication skills
• Strong organisational and time-management abilities
• Honest, reliable, and demonstrates high levels of integrity
• Flexible and proactive approach to work, with a focus on achieving results
• Ability to identify issues, add value, and follow through to ensure resolutions are maintained
• Collaborative team player with a positive attitude
• Adaptable to varying workloads and working patternsLiterate, numerate, and proficient in computer systems and software applications

Why choose BIG?

• Career Progression: We’re passionate about promoting from within. With thorough training across all our roles, you will have the opportunity to advance into senior roles and management positions.
• BIG Rewards: Get exclusive discounts from hundreds of retailers and much more!
• Amazing Facilities: You’ll be working in our state-of-the-art, building.

Enter the vehicle details to perform a used car quick search

Personal Contract Purchase Representative Example

Total Price

Total Deposit

Total Amount of Credit

Agreement Term

49 months

Annual Mileage

10,000 miles

Excess per mile

4p

Option to Purchase Fee

First Payment

47 Payments

Optional Final Payment

Interest Charges

Annual Fixed Interest Rate

6.32%

APR

12.9%

Total Amount Payable

All our calls are recorded for monitoring and training purposes
Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited.
Company number 04742605 Registered in England and Wales.

Big Motoring World is a trading name of Bapchild Motoring World (Kent) Limited. Company number 04742605. Registered in England and Wales. Registered off address: Big Motoring World Head Office, Bailey Drive, Gillingham Business Park, Gillingham, Kent, ME8 0PZ. VAT No: 812 457 050. Bapchild Motoring World (Kent) Ltd is authorised and regulated by the Financial Conduct Authority, FCA Registered Number 686118.

Bapchild Motoring World (Kent) Limited t/a Big Motoring World is authorised and regulated by the Financial Conduct Authority for Consumer Credit activities; our Firm Reference Number (FRN) is 686118. Bapchild Motoring World (Kent) Limited t/a Big Motoring World is also an Appointed Representative of Automotive Compliance Ltd for Insurance distribution purposes. Automotive Compliance Ltd is authorised and regulated by the Financial Conduct Authority for Firm Reference number is 497010.