Customer Service Team Leader — Coach & Elevate KPIs
Cromwell Group (Holdings) Ltd
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Benefits offered by this job
Job summary
Cromwell Group (Holdings) Ltd is recruiting a Customer Service Team Leader to inspire and coach a high-performing team responsible for delivering exceptional customer experiences. You will drive operational excellence, engagement, and continuous improvement while ensuring your team hits performance goals.
Working with Sales, Supply Chain and other functions, you will champion collaboration and customer focus, using data to improve service delivery and support business success.
Qualifications
- Proven experience leading or supervising a customer service team.
- Strong coaching, leadership and people management skills.
- Excellent communication and stakeholder management abilities.
- Experience managing performance through KPIs and service levels.
- Strong analytical, planning and problem-solving skills.
- A collaborative leadership style with a passion for developing people.
Responsibilities
- Lead, coach and develop a high-performing Customer Service team.
- Drive operational performance and achievement of service KPIs.
- Support colleagues through coaching, feedback and performance development.
- Act as the escalation point for complex customer issues.
- Identify opportunities for continuous improvement and operational efficiency.
- Build strong relationships across the business to improve customer outcomes.
Skills
Job description
Cromwell Group (Holdings) Ltd is recruiting a Customer Service Team Leader to inspire and coach a high-performing team responsible for delivering exceptional customer experiences. You will drive operational excellence, engagement, and continuous improvement while ensuring your team hits performance goals.
Working with Sales, Supply Chain and other functions, you will champion collaboration and customer focus, using data to improve service delivery and support business success.
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