Team Leader, Call Center Performance & Coaching

cnx; Sheffield; On-site; GBP 28,000 - 38,000; Full time

Benefits offered by this job

Competitive Salary

Dynamic Work Environment

Professional Development

Job summary

Concentrix is seeking a Team Leader in Sheffield to drive performance and develop a team of Call Centre Associates. You will manage day-to-day activity, support coaching conversations and ensure an outstanding customer experience.

The role requires a proactive leader who can coach, motivate and maintain high service standards in a fast-paced setting. Join a global organisation that values development, collaboration and delivering measurable results.

Qualifications

• Experience leading call centre teams.
• Strong coaching and development skills.
• Excellent written and verbal communication.

Responsibilities

• Supervise daily team activities to meet goals.
• Coach and develop team members to improve KPIs.
• Drive exceptional customer service and handle escalations.

Skills

Leadership

Performance monitoring

Coaching

Communication

Multitasking

Mentoring

Industry knowledge

Job description

Concentrix is seeking a Team Leader in Sheffield to drive performance and develop a team of Call Centre Associates. You will manage day-to-day activity, support coaching conversations and ensure an outstanding customer experience.

The role requires a proactive leader who can coach, motivate and maintain high service standards in a fast-paced setting. Join a global organisation that values development, collaboration and delivering measurable results.