Café Team Leader: Service, Ops & Growth

Morrisons; Yate; On-site; GBP 12,000 - 17,000; Full time

Benefits offered by this job

Generous holiday entitlement

15% discount in our supermarkets and 5

Additional 10% discount card for a fi

Career progression and Leadership Scho

In-store cafe or shop floor ranges

Free parking

Competitive pension and life assurance

Healthcare / Wellbeing benefits

MyPerks discounts

Payroll charity donations

Family-friendly policies including 26

Job summary

Morrisons in the United Kingdom is seeking a Café Team Leader to manage the café day to day, guide the team to deliver friendly, high‑quality service and uphold our BREW standards and stock control. You’ll keep the café welcoming and efficient for customers.

You will coordinate daily tasks, respond to customer needs, work with store managers to hit targets, and drive improvements from feedback while maintaining food safety and cleanliness across the operation.

Qualifications

• Experience delivering excellent customer service.
• Ability to build strong relationships with customers and colleagues.
• Experience supporting or leading a team.
• Strong operational knowledge of a café or hospitality environment.
• Positive attitude and genuine passion for helping customers.
• Awareness of food safety, hygiene, and health & safety practices.

Responsibilities

• Deliver high café and BREW standards, ensuring full operational compliance.
• Provide outstanding customer service across all café touchpoints.
• Coordinate daily activities and communication within the café.
• Identify opportunities for improvement using data and customer feedback.
• Work closely with managers and colleagues to drive sales and achieve store targets.
• Ensure compliance with all health and safety and food safety standards.
• Respond quickly to customer queries and resolve issues effectively.
• Maintain high standards of cleanliness, food safety, and stock control.
• Minimise waste through careful handling and stock management.
• Complete all tasks and procedures in line with company policies.

Skills

Customer service

Team leadership

Hospitality

Job description

Morrisons in the United Kingdom is seeking a Café Team Leader to manage the café day to day, guide the team to deliver friendly, high‑quality service and uphold our BREW standards and stock control. You’ll keep the café welcoming and efficient for customers.

You will coordinate daily tasks, respond to customer needs, work with store managers to hit targets, and drive improvements from feedback while maintaining food safety and cleanliness across the operation.