Cafe Team Leader: Customer Experience & Ops

Tesco; Tewkesbury; On-site; GBP 22,000 - 30,000; Full time

Benefits offered by this job

Colleague Clubcard with discounts

Flexible working options

Retirement savings plan

Life assurance benefits

Access to free wellbeing services

Uniform provided

28 days holiday including Bank Holidays

Job summary

A leading retail chain is seeking a Team Leader for its café in Tewkesbury. The role includes ensuring operational standards, providing excellent customer service, and coaching team members. Ideal candidates will have experience in hospitality and a passion for customer service. The company fosters a supportive and inclusive culture, offering flexible working arrangements and various benefits including discounts and a retirement savings plan.

Qualifications

• Team/Shift Leader experience in a hospitality environment is necessary.
• Knowledge of Health & Safety and Food Safety regulations.
• Must possess effective communication and multitasking skills.

Responsibilities

• Ensure operational and safety standards are met.
• Provide excellent customer experiences as a role model.
• Support café manager with training and coaching of team members.

Skills

Customer service

Effective communication

Multitasking

Initiative

Education

Experience in hospitality

Job description

A leading retail chain is seeking a Team Leader for its café in Tewkesbury. The role includes ensuring operational standards, providing excellent customer service, and coaching team members. Ideal candidates will have experience in hospitality and a passion for customer service. The company fosters a supportive and inclusive culture, offering flexible working arrangements and various benefits including discounts and a retirement savings plan.