Cafe Team Leader

ENGINEERINGUK; Tees Valley; On-site; GBP 22,000 - 28,000; Full time

Job summary

Join a dynamic team as a Team Leader in a vibrant café environment where your passion for customer service shines. This role offers a unique opportunity to develop your leadership skills while ensuring smooth operations and exceptional service. You'll be responsible for coaching team members, meeting business goals, and promoting an inclusive workplace culture. Enjoy flexible working options, a supportive team, and numerous opportunities for personal and professional growth. If you thrive in a fast-paced setting and love working with people, this is the perfect role for you!

Benefits

Colleague Clubcard with discounts

Flexible working options

Retirement savings plan

Life assurance

Free wellbeing resources

Exclusive discounts

Uniform provided

28 days holiday including Bank Holidays

Access to diverse colleague networks

Qualifications

• Experience in hospitality, preferably in Team/Shift Leader roles.
• Knowledge of health & safety and food safety regulations.

Responsibilities

• Ensure smooth operations by maintaining standards and safety.
• Lead by example with excellent customer experiences.
• Support the Café Manager with coaching and development.

Skills

Customer Service

Team Leadership

Effective Communication

Multitasking

Adaptability

Initiative

Job description

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About the role

We're looking for a Team Leader to join one of our Cafés, where a friendly, fast-paced environment awaits. With a passion for providing excellent customer service, a proactive can-do attitude, and great collaboration skills, you'll help keep everyday operations running smoothly.

You'll get to develop your skills with a wide range of responsibilities, from supporting the Manager to meeting business and financial goals, to coaching, developing, and training team members, and leading by example with impeccable customer service.

All the while, we'll support you with benefits including flexible working options, tailored development and training, and numerous opportunities to progress. Plus, you'll be part of an inclusive workplace where you can be your best, most authentic self.

Please note that you need to be 18 or over to apply for this role.

Responsibilities

Although specific responsibilities will depend on Tesco's changing needs, key responsibilities include:

1. Ensuring smooth operations by maintaining standards and safety.
2. Meeting food safety and hygiene regulations.
3. Leading by example with excellent customer experiences.
4. Opening and closing the café and overseeing operations in the Manager's absence.
5. Recognising and celebrating team members for excellent service.
6. Learning our menu and helping the team do the same.
7. Boosting sales by effective staffing and service delivery.
8. Delivering health & safety and food safety training.
9. Supporting the Café Manager with coaching and development.
10. Seeking continuous improvements in customer service.
11. Promoting an inclusive environment where colleagues feel respected and valued.

Requirements

You will need:

• Experience in hospitality, with Team/Shift Leader roles.
• A passion for excellent customer service.
• Knowledge of health & safety and food safety.

Personal skills include effective communication, multitasking, adaptability, and initiative.

What’s in it for you?

Enjoy a great work-life balance and benefits such as:

• Colleague Clubcard after 3 months, with discounts.
• Request flexible working from day one.
• Retirement savings plan.
• Life assurance.
• Free wellbeing resources.
• Exclusive discounts on everyday purchases.
• Uniform provided.
• Holiday starting at 28 days including Bank Holidays.
• Access to diverse colleague networks.

About Us

With 329 Cafés nationwide, our teams ensure top customer service. We foster an inclusive culture that celebrates diversity and reflects our customers. We welcome applicants from all backgrounds and offer flexible working patterns.

We are committed to accessibility and support for all applicants. Please contact us for support options. Roles may close early during high volume periods. We only provide feedback to interviewed candidates.