Café - Sales Assistant

WHSmith Travel; Metchley; On-site; GBP 1,240,000 - 1,515,000; Full time

Benefits offered by this job

Pension scheme

Cycle to work

Employee discounts

Employee assistance programme

Job summary

WH Smith Travel is seeking a Barista to provide excellent customer service in a fast-paced store environment. You’ll be part of a team delivering our in-store beverage and food offerings, including Costa Coffee and Smith’s Family Kitchen concepts, and you'll help maintain high standards of presentation and service.

You’ll engage with customers to understand preferences, promote our range, and support daily activities.

Qualifications

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit.
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations.

Responsibilities

• Interacting with customers to understand their food and beverage preferences
• Delivering high standards through presentation and availability
• Using product knowledge to sell and recommend offerings
• Proactively engaging with customers to understand needs and make recommendations
• Working as part of a winning team in a fast-paced environment

Skills

Customer service

Teamwork

Product knowledge

Communication skills

Job description

Queen Elizabeth Hospital, Mindelsohn Way, Birmingham B15 2GW, UK

Job Description

Posted Wednesday 19 August 2026 at 00:00

As a Barista at Smith’s Family Kitchen/Costa Coffee/DMC , you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and servicesto your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs
• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, cycle to work scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.

Queen Elizabeth Hospital, Mindelsohn Way, Birmingham B15 2GW, UK