Café - Sales Assistant

Funky Pigeon; Stirling; Hybrid; GBP 12,398,000 - 16,531,000; Part time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Holidays

Employee discounts (up to 50%)

Deals from retail partners

Employee Assistance Programme

Job summary

Smith’s Family Kitchen/Costa Coffee/DMC is hiring a Barista to deliver exceptional customer service and uphold store standards. You will work with a team to offer a wide range of beverages and fresh bakery items while engaging customers and recommending options.

Applicants should be enthusiastic, with good communication skills and the ability to work in a busy setting. The role supports on-site operations with a pension and discounts through partner offers.

Qualifications

• Previous barista experience preferred.
• Strong communication and listening skills.
• Ability to work in a fast-paced environment and deliver great service.

Responsibilities

• Interact with customers to understand their beverage preferences and provide excellent service.
• Deliver consistent store standards and presentation.
• Maintain product knowledge to upsell and recommend items.
• Engage with customers to anticipate needs and offer options.
• Work as part of a team to ensure smooth daily operations.

Skills

Customer service

Teamwork

Communication

Product knowledge

Attention to detail

Job description

As a Barista at Smith’s Family Kitchen/Costa Coffee/DMC, you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, cycle to work scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

• Hourly paid 6.6 weeks including bank holidays
• Pension scheme
• Cycle to work scheme
• Holidays
• Employee discounts (up to 50%)
• Deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.
• Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.