Cafe - Barista

Funky Pigeon; Manchester; Hybrid; GBP 12,000 - 15,000; Full time

Benefits offered by this job

Employee discounts

Pension scheme

Holiday pay

Employee Assistance Programme

Job summary

Smith’s Family Kitchen is looking for a Barista to join our team and deliver exceptional customer service across a wide range of hot, cold and iced beverages, plus fresh pastries and fast meals. You’ll help maintain store standards, learn our product range, and engage customers with friendly recommendations.

You’ll work as part of a supportive team, thrive in a busy environment, and bring energy and passion to crafting great coffee and memorable guest experiences.

Qualifications

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit.
• Deliver ‘best in town’ standards through presentation standards, availability.
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations.
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

Responsibilities

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit.
• Deliver ‘best in town’ standards through presentation standards, availability.
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations.
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

Skills

Customer service

Teamwork

Product knowledge

Communication skills

Job description

As a Barista at Smith’s Family Kitchen you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen prides itself on supporting the local community and giving back to its customers with a wealth of offers.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend
• Good communication skills and Listening skills to understand then customers needs

• Great organisation skills plus strong attention to detail
• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

We know you’ll work hard to make WH Smith a success and our customers happy, so as well as your salary, pension scheme, holidays Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%),

we’ll reward you with a range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.