Café - Sales Assistant

WHSmith; Stirling; On-site; GBP 12,000 - 15,000; Part time

Benefits offered by this job

Pension scheme

Cycle to work scheme

Holidays

Employee discounts

Job summary

Smith’s Family Kitchen/Costa Coffee/DMC is seeking a friendly Barista to deliver outstanding customer service and help maintain our high store standards. You’ll work as part of a supportive team to create welcoming experiences for every customer, whether they’re stopping by for a coffee, snack, or a quick takeaway.

Daily duties include taking orders, crafting beverages, handling payments, and maintaining clean counters and displays.

Qualifications

• Experience in customer-facing roles preferred.
• Ability to work in a fast-paced environment.
• Friendly and reliable with good communication.

Responsibilities

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit.
• Deliver ‘best in town’ standards through presentation standards, availability
• Have great product knowledge to sell and recommend our products and services to your customers.
• Proactively engage with customers to understand their needs and make recommendations.
• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

Skills

Customer service

Teamwork

Communication

Product knowledge

Job description

As a Barista at Smith’s Family Kitchen/Costa Coffee/DMC , you’ll provide exceptional customer service and as part of a team to deliver our fantastic store standards.

Smith’s Family Kitchen/Costa Coffee/DMC offers over 40 beverage options that are hot, cold, and iced as well as offering fresh baked products in store, patisserie items, hot breakfast, and lunch on the go Smith’s Family Kitchen/Costa Coffee/DMC prides itself on supporting the local community and giving back to its customers with a wealth of offers, loyalty and NHS discounts.

What being a Barista is all about?

• Interact with customers to understand their favourite food and beverage preferences so they get the best experience on every visit


• Deliver ‘best in town’ standards through presentation standards, availability


• Have great product knowledge to sell and recommend our products and servicesto your customers.


• Proactively engage with customers to understand their needs and make recommendations


• Working as part of a winning Team: pulling together with other members in the team to adapt to what can be a changing fast pace environment.

What our Stores would love to see.

• A passion for providing a great customer experience in your stores by Crafting Great coffee with your passion and energy for that Perfect Blend


• Good communication skills and Listening skills to understand then customers needs


• Great organisation skills plus strong attention to detail


• Able to work as part of a team, supporting your colleagues and helping to deliver the daily activities

How we reward our teams:

• Pension scheme


• Cycle to work scheme


• Holidays


• Hourly paid 6.6 weeks including bank holidays and employee discounts (up to 50%)


• Range of deals from retail partners that will help you save money and make memories, whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster

Whatever the future brings,

our Employee Assistance Programme will support you with help and guidance for your wellbeing whether physical, mental or financial.