Sales Assistant

WH Smith PLC; Blackburn; On-site; GBP 14,000 - 18,000; Part time

Benefits offered by this job

Pension scheme

Employee discounts

Paid annual leave

Job summary

WHSmith PLC operates a Costa Coffee counter at Royal Blackburn Hospital, seeking a Barista for 30 hours a week. You will deliver excellent customer service, craft quality drinks, and maintain a welcoming store environment for patients and visitors.

Role requires flexibility across mornings, evenings, and weekends as business needs dictate, with a focus on delivering Costa Coffee standards and supporting stock and displays. Join a team that values care and consistency.

Qualifications

• Customer-focused barista delivering friendly service to customers
• Experience preparing a variety of hot and cold drinks to Costa Coffee standards
• Ability to restock and maintain attractive displays and store cleanliness

Responsibilities

• Deliver exceptional customer service with every cup served
• Prepare and serve a wide range of hot and cold drinks to Costa Coffee standards
• Maintain a clean, organised, and inviting store environment
• Support with stock replenishment and display presentation
• Work as part of a team and contribute to a positive workplace

Skills

Customer service

Drink preparation

Stock replenishment

Teamwork

Job description

Barista – Costa Coffee at WHSmith

Royal Blackburn Hospital | 30 hours per week.

As a Barista in Costa Coffee - WHSmith at Royal Blackburn Hospital, you’ll provide exceptional customer service, prepare high-quality drinks, and help create a welcoming atmosphere for all our customers. You’ll work independently or as part of a team to deliver fantastic store standards. We want you, our customers, and our colleagues to be proud to share their journey with us.

What being a Barista is all about:

• Delivering an exceptional customer experience with every cup served.
• Preparing and serving a wide range of hot and cold drinks, following Costa Coffee standards.
• Maintaining a clean, organised, and inviting store environment.
• Supporting with stock replenishment and ensuring displays look great for our customers.
• Working as part of a team, supporting colleagues, and contributing to a positive workplace.

What our Stores would love to see:

• A passion for coffee and customer service, ensuring every guest leaves happy.
• Confidence in communicating with customers and colleagues.
• Motivation to achieve fantastic results, whether through service, quality, or teamwork.
• Adaptability to meet business needs in a fast-paced environment.
• Full flexibility and availability across the week is essential for this role, including early mornings, evenings and weekends.

Hours:

This position is for 30 hours per week, with the opportunity to work additional overtime hours depending on business needs.

Due to the operating requirements of our Costa Coffee store at Royal Blackburn Hospital, full availability is required. Applicants must be able to work flexibly across different days and shifts.

How we reward our teams:

We know you’ll work hard to make Costa Coffee at WHSmith a success and keep our customers happy. So, as well as your salary, pension scheme, paid annual leave, and employee discounts, we’ll reward you with a range of deals from retail partners that will help you save money and make memories—whether a delicious meal, an adventurous day out, or tickets to see the latest blockbuster.

Whatever the future brings, our Employee Assistance Programme will support you with help and guidance for your wellbeing—whether physical, mental, or financial.

Location: Costa Coffee – WHSmith, Royal Blackburn Hospital

Contract: 30 hours per week

Availability: Full flexibility required