Café Manager - Lead a Friendly Team & Great Service

Tesco; Newry; On-site; GBP 26,000 - 34,000; Full time

Benefits offered by this job

Discounts on Colleague Card

Flexible working

Retirement savings plan

Life Assurance

Wellbeing resources

Exclusive discounts website

Uniform provided

28 days holiday

Colleague networks

Job summary

Tesco Cafés are seeking a Cafe Manager to lead a friendly team in a busy food service environment. You will oversee daily operations, develop staff, and drive customer satisfaction in a welcoming, well‑presented café.

You will manage service standards, ensure compliance, and look for opportunities to improve ways of working while maximising sales. This role requires supervisory experience in hospitality and a strong commitment to quality service.

Qualifications

• Background in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills enabling coaching and leading by example.

Responsibilities

• Overseeing the overall running of the café, including routines, processes, sales standards and changes, where necessary.
• Holding full profit and loss accountability for the café.
• Maximising sales, impact and presentation in the café, and ensuring everything is safe and legal for customers and colleagues.
• Leading your team and inspiring them to hit sales targets.
• Understanding the key drivers of our service plan and delivering to the standard required.
• Selecting, training, and developing team members to enable them to feel proud of the work they do.
• Acting as a café menu expert who can share knowledge with the team.
• Ensuring customers are served quickly and that they receive high quality food and drinks in a clean, tidy environment.

Skills

Hospitality experience

People management

Customer service

Leadership

Job description

Tesco Cafés are seeking a Cafe Manager to lead a friendly team in a busy food service environment. You will oversee daily operations, develop staff, and drive customer satisfaction in a welcoming, well‑presented café.

You will manage service standards, ensure compliance, and look for opportunities to improve ways of working while maximising sales. This role requires supervisory experience in hospitality and a strong commitment to quality service.