Cafe Manager

TN United Kingdom; Tring; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a forward-thinking company as a Cafe Manager, where your passion for exceptional service and leadership will shine. In this dynamic role, you will oversee the daily operations of a vibrant café, ensuring that every guest enjoys a fine dining experience. You'll be responsible for training and developing a dedicated team, maintaining high standards of service, and managing the financial performance of the café. With a commitment to wellbeing, this role offers a supportive environment and numerous benefits, making it a perfect opportunity for those looking to make a positive impact in the hospitality industry.

Benefits

Health and Wellness incentives

Discounted stays at Hotels and Resorts

Complimentary Spa Day after probation

50% discount on Champneys products

Discounted memberships to health clubs

Qualifications

• Experience in managing food and beverage operations.
• Strong leadership and training skills for staff development.

Responsibilities

• Oversee daily operations and maintain high service standards.
• Recruit, train, and manage café staff to ensure quality service.

Skills

Customer Service

Staff Management

Financial Management

Problem Solving

Education

Hospitality Management

Business Administration

Job description

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Job Title: Cafe Manager

As a Cafe Manager, you will be passionate about delivering the highest level of service to all guests and club members. You will be responsible for the day-to-day running of the F&B operations in the resort Cafe, ensuring a high standard of service and providing a fine dining, relaxing, and comfortable experience to all guests. You will support the F&B Assistant Manager and Supervisors in ensuring effective management on the floor, and that the team is fully trained in all aspects of the café and conference venues, ensuring each service runs smoothly.

Responsibilities include:

1. Overseeing the day-to-day operations of the department.
2. Establishing and maintaining high standards of professional service in the café & Terrace areas, including cleanliness and overall presentation of the café, Terrace, and Mansion House areas within the resort.
3. Recruiting, managing, inducting, training, and developing all café staff to meet Champneys' high standards, including conducting staff appraisals, probation reviews, and hearings as required, in line with company policies. Monitoring absence rates, conducting return-to-work interviews, and liaising with HR regarding absence or sickness issues.
4. Managing the profitability of the department.
5. Developing professional relationships with guests and members.
6. Handling escalated guest comments and resolving issues according to company procedures.
7. Ensuring a full shift handover is completed.
8. Ensuring dietary sheets are provided for guests with specific requirements.
9. Monitoring and managing the financial performance of the department, including costs, on a monthly basis and implementing corrective actions when necessary.

Benefits:

As part of our iconic wellbeing brand, we offer benefits that align with our vision to make you feel happier and healthier inside and out. You will work in a great environment and have access to:

• Health, Wellness, and Wellbeing incentives
• Champneys experiences (such as overnight stays or spa days)
• App technology for essential forms
• In-house social media connecting our Champneys Family
• Motivating, rewarding, and engaging colleague events
• Discounted stays at our Hotels and Resorts for you, friends, and family
• Complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted memberships to our health clubs