Cafe Manager

Champneys; Tring; On-site; GBP 25,000 - 35,000; Full time

Job summary

Join a renowned wellbeing brand as a Cafe Manager, where your passion for exceptional service and team leadership will shine. In this role, you will oversee the daily operations of a vibrant café, ensuring a fine dining experience for guests and members. You'll be responsible for training and developing staff, managing financial performance, and fostering professional relationships. With a commitment to wellness, this position offers exciting benefits, including discounts on spa services and products, making it a rewarding opportunity for those looking to thrive in a dynamic environment.

Benefits

Health, Wellness, and Wellbeing incentives

Champneys experiences such as overnight stays or spa days

App technology for essential forms

In-house social media connecting our Champneys Family

Colleague events that motivate, reward, and engage

Discounted stays for you, friends, and family at our Hotels or Resorts

A complimentary Spa Day after probation

50% discount on Champneys products

Discounts on partner products like Elemis and Clarins

Discounted memberships to our health clubs

Qualifications

• Experience in managing F&B operations in a hospitality setting.
• Strong leadership skills with a focus on team development.

Responsibilities

• Oversee day-to-day operations in the café, ensuring high service standards.
• Recruit, train, and manage café staff to maintain Champneys' standards.

Skills

Customer Service

Team Management

Financial Management

Problem Solving

Education

Hospitality Management Degree

Job description

As a Cafe Manager, you will be passionate about delivering the highest level of service to all guests and club members. You will be responsible for the day-to-day running of the F&B operations in the resort Cafe, ensuring a high standard of service and providing a fine dining, relaxing, and comfortable experience to all guests. You will support the F&B Assistant Manager and Supervisors in ensuring effective management on the floor, and that the team is fully trained in all aspects of the café and conference venues, ensuring each service runs smoothly.

Some responsibilities include:

1. Day-to-day responsibility for the department.
2. Establishing and maintaining high standards of professional service at all times in the café & Terrace areas, overseeing daily operations including cleanliness of the café, Terrace, and Mansion House areas within the resort.
3. Recruiting, managing, inducting, training, and developing all café staff to Champneys' high standards, including conducting staff appraisals, probation reviews, and hearings as required, in line with Champneys policies. Monitoring absence rates, conducting return-to-work interviews, and liaising with HR regarding absence or sickness issues.
4. Managing the profitability of the department.
5. Developing professional relationships with guests and members.
6. Handling escalated comments from guests and resolving issues according to company procedures.
7. Ensuring a full shift handover is completed.
8. Providing dietary sheets for guests with specific requirements.
9. Monitoring and managing the financial performance of the department, including costs, on a monthly basis and implementing corrective actions as needed.

Being part of the iconic wellbeing brand, you can expect benefits that align with our vision to make you feel happier and healthier inside and out.

You will also enjoy:

• Health, Wellness, and Wellbeing incentives
• Champneys experiences such as overnight stays or spa days
• App technology for essential forms
• In-house social media connecting our Champneys Family
• Colleague events that motivate, reward, and engage
• Discounted stays for you, friends, and family at our Hotels or Resorts
• A complimentary Spa Day after probation
• 50% discount on Champneys products
• Discounts on partner products like Elemis and Clarins
• Discounted memberships to our health clubs

Note: Salary details are not provided here. Location information and diversity candidate status are optional and not shared with employers.