Cafe Manager, Kings Road

H&M Group; London; On-site; GBP 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a dynamic Café Manager to lead a vibrant team in creating exceptional customer experiences. This full-time role involves ensuring operational excellence, fostering a positive work environment, and driving sales in a trendy café setting. With a focus on teamwork and continuous improvement, you will play a crucial role in delivering quality service while promoting the brand's values. If you thrive in a fast-paced environment and have a passion for the food and beverage industry, this opportunity is perfect for you!

Benefits

25% Staff Discount

H&M Incentive Program

Development Opportunities

Qualifications

• Experience in managing café or restaurant operations.
• Ability to lead and develop a team in a fast-paced environment.

Responsibilities

• Create an engaging café environment for customers.
• Lead recruitment, training, and development of the café team.
• Drive sales and maintain high customer service levels.

Skills

Customer Experience

Team Leadership

Multitasking

Operational Management

Communication

Education

Experience in Food and Beverage Industry

Management Experience

Job description

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Company Description

ARKET is a modern-day market with a Nordic soul, offering a mix of fashion, homeware and a café while having quality, sustainability and transparency at the core of our business. ARKET's mission is to democratise quality through widely accessible, well-made, durable products, designed to be used and loved for a long time. Learn more about ARKET here.

Job Description

As the Café Manager, you ensure that your team delivers the best customer experience for everyone that visits the café. You secure high quality in all operational aspects of the café and you lead by example. You lead and develop the café team and optimize the café to achieve sales targets and budget, maximize profitability, make sure the café team is up to date on products and sales activities. Your role is essential in creating welcoming experiences that showcase the best of our brand.

Key Responsibilities:

• Create an inspiring and engaging Café environment with a unique local feeling for customers
• Responsible for recruitment, training and development of your team together with Store Experience Manager
• Support, motivate and lead the café team to increase sales and maintain customer service levels according to guidelines
• Organise and plan according to the café concept including order routines and daily stock levels
• Promote the culture, values and mission of the café and brand as a whole.
• Driving café according to sustainability goals

Qualifications

For the role of Café Manager, we seek individuals who embody the spirit of Teamwork, Entrepreneurship and Constant Improvement, fostering an environment of collaboration and shared achievements. Your optimistic outlook and flexibility in adapting to evolving circumstances and customer preferences are key attributes we value. You have the ability to take independent initiative, addressing business and customer demands with both efficiency and effectiveness.

What You Need to Succeed:

Knowledge

• You understand what makes a great customer experience
• Prior operation experience in food and beverage industry
• Fluent in English

Motivation

• You enjoy creating a positive work environment and leading a team
• You are results-focused & enjoy multitasking
• You enjoy developing yourself & others

Behaviour

• You contribute to building a well-functioning team and embrace different points of view
• You stay up to date with customer needs/competitor activity and put forward ideas on how to maximise selling and the customer experience
• You support others to grow by giving constructive feedback
• You are self-aware, understand that actions have consequences and are respectful and non-judgemental in your interactions
• You take initiative and personal responsibility for achieving set tasks and providing our customers with a great experience
• You are able to prioritise efficiently and adapt to sudden changes
• You communicate clearly & concisely, actively listening to other perspectives
• You see opportunities to improve everyday processes

Past Achievements

• Proven management experience in café or restaurant operation
• Experience in recruiting; managing talent, performance and developing team members is an advantage

Additional Information

This is a full-time position with a contract of 39 hours a week in our new ARKET, Kings Road store. Apply by uploading your CV in English as soon as possible. Due to data policies, we only accept applications through our career page.

Benefits:

We offer all our employees attractive benefits with extensive development opportunities All our employees receive a 25% staff discount, usable on all our H&M Group brands in stores and online. In addition to our staff discount, all our employees are included in our H&M Incentive Program - HIP. You can read more about our H&M Incentive Program here.

Inclusion & Diversity

At H&M Group, we're determined to create and maintain inclusive, diverse and equitable workplaces throughout our organisation. Our teams should consist of a variety of people who share and combine their knowledge, experience and ideas. Having a diverse workforce leads to a positive impact on how we address challenges, what we perceive as possible and how we choose to relate to our colleagues and customers all over the world, therefore all diversity dimensions are taken into consideration in our recruitment process.