Cafe Manager

Retail Human Resources plc; Gloucester; On-site; GBP 25,000 - 30,000; Full time

Job summary

A leading company seeks a Café Manager passionate about customer service and team leadership. You will oversee daily operations, manage a team, and ensure high-quality service delivery while maximizing sales. This role offers personal and professional growth opportunities.

Benefits

Colleague Clubcard benefits

Flexible working

Retirement savings plan

Life assurance

Free wellbeing resources

Discounts on purchases

Uniform provided

28 days holiday

Qualifications

• Experience in hospitality at supervisory level or above.
• Commitment to excellent customer service.

Responsibilities

• Oversee daily operations and team management.
• Maximise sales and ensure compliance with standards.
• Recruit, train, and develop team members.

Skills

Customer Service

People Management

Communication

Planning

Organisational Skills

Job description

We have a great opportunity for a Café Manager with a passion for customer service and proven people management skills to take responsibility for one of our welcoming cafés.

With your hospitality background, you’ll oversee daily operations, including the selection, training, and development of a friendly team. You’ll create a positive environment for your team to provide excellent service to our customers.

As a Café Manager, you will share our commitment to exceptional customer service. You’ll manage helpful colleagues in a clean, organised café, identify opportunities for improvement, maximise sales, and ensure compliance with processes, routines, and standards. Your role is to ensure safety, legality, and high-quality service delivery.

At Tesco, we believe in providing opportunities for everyone to excel. With your supervisory or higher-level experience, you’ll act as a role model, spotting talent, providing feedback, and adapting your leadership style to different individuals and situations. This role offers opportunities for your personal and professional growth.

Please note that applicants must be 18 or over.

Key Responsibilities:

1. Oversee the overall running of the café, including routines, processes, sales standards, and changes.
2. Hold full profit and loss accountability for the café.
3. Maximise sales, impact, presentation, and ensure safety and legality for customers and colleagues.
4. Lead and inspire your team to meet sales targets.
5. Understand and deliver to the service plan standards.
6. Recruit, train, and develop team members to foster pride in their work.
7. Act as a knowledgeable café menu expert.
8. Ensure quick service and high-quality food and drinks in a clean environment.

Minimum Requirements:

• Experience in hospitality at supervisory level or above.
• Commitment to excellent customer service.
• People management skills to lead by example and coach inclusively.

Personal Skills:

• Good planning and organisational skills.
• Initiative to identify and implement improvements.
• Excellent communication skills to motivate and support your team.

What’s in it for you:

Enjoy a great work-life balance and excellent benefits, including:

• Colleague Clubcard benefits after 3 months, increasing to 15% off most purchases at Tesco.
• Request flexible working from day one.
• Retirement savings plan.
• Life assurance.
• Free wellbeing resources for mind and body.
• Discounts on everyday purchases, family treats, dining out, and utility bills.
• Uniform provided and supportive policies for all life moments.
• Holiday entitlement starting at 28 days (including bank holidays).
• Access to colleague networks supporting diversity and inclusion.

About us:

Our vision at Tesco is to become every customer's favourite way to shop, whether at home or on the move. Our purpose is 'Serving our customers, communities, and planet a little better every day'. We are committed to an inclusive culture that values diversity and provides equal opportunities for all colleagues.

We are moving towards a blended working model combining office and remote work. For more information, please contact us to discuss how this can work for you.

Note: Successful applicants will need to provide bank details on the start date. We are proud to be a Disability Confident Leader and support an accessible recruitment process. For support details, visit our accessibility page.