Cafe Manager

Morrisons; Cardiff; On-site; GBP 25,000 - 35,000; Full time

Job summary

An established industry player is seeking a dynamic Café Manager to lead a high-performing team in delivering exceptional customer experiences. This role involves managing daily operations, ensuring market-leading availability, and fostering a supportive environment for colleagues. With a focus on training and talent development, you'll play a key role in enhancing customer satisfaction and operational efficiency. Join a company with a rich history and a commitment to investing in its people, offering a unique shopping experience across nearly 500 stores in the UK. If you're passionate about service and team leadership, this opportunity is perfect for you.

Benefits

15% uncapped Morrisons discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Private healthcare plan

Annual bonus scheme

Generous pension contributions

4x life assurance

Enhanced maternity, paternity, and adoption schemes

Perks platform offering cashback and vouchers

Qualifications

• Experience managing a team in a fast-paced environment.
• Passion for delivering exceptional customer service.

Responsibilities

• Lead and empower colleagues to deliver outstanding customer service.
• Manage team routines including scheduling and performance.
• Collaborate with other managers to achieve departmental targets.

Skills

Team Management

Customer Service

Communication Skills

Adaptability

Active Listening

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK through almost 500 stores and an online home delivery service.

Our business mainly focuses on food & grocery, and uniquely, we source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Café Manager to help our business continue to grow and succeed.

Whether you want a hearty breakfast or freshly brewed coffee and a slice of cake, our cafés serve hundreds of customers daily. Our Café Managers lead and empower colleagues to always put the customer first and deliver outstanding customer service. Reporting to the Store Manager, you will also:

• Listen and respond to customer feedback and react accordingly
• Ensure market-leading availability across the store
• Collaborate with other managers to lead a supportive, performance-driven department
• Manage all team routines, including scheduling, absence, performance, and talent development
• Deliver training to enable colleagues to perform confidently across various departments
• Identify and develop talent within the department
• Build effective relationships with other operational departments
• Lead colleagues to work with purpose, achieving targets across the department
• Take a leadership role within the store
• Plan resources thoroughly

No doubt you'll have shopped in our stores before, but why not explore some areas customers don't see, such as warehouses and colleague canteens, through our 360 tour. Please click here.

About you

If you have experience in retail, hospitality, service industries, or travel & tourism, and a passion for delivering exceptional customer service, we want to hear from you.

What do we need from you?

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with key stakeholders while remaining flexible
• Adaptability to change and the ability to challenge effectively
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

Shopkeepers for over 125 years, we love providing our customers with a unique shopping experience. With nearly 500 stores across the UK, our colleagues work as one team to deliver essentials, great service, and a lively shopping environment. Our focus on freshness and in-store preparation makes us stand out as the UK’s 5th largest supermarket, serving over 11 million customers weekly.

We believe in investing in our colleagues through industry-leading training programmes. Many store managers started on the shop floor, understanding firsthand how to support colleagues and serve customers effectively.

Our total rewards package includes:

• 15% uncapped Morrisons discount (in-store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Private healthcare plan
• Annual bonus scheme
• GPhC fees paid
• Generous pension contributions
• 4x life assurance through our pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks platform offering cashback and vouchers from over 850 retailers