Cafe Manager

Morrisons; Enfield; On-site; GBP 25,000 - 30,000; Full time

Job summary

Morrisons is seeking a Café Manager to lead a team in delivering exceptional customer service in a fast-paced environment. The role involves managing staff, responding to customer feedback, and collaborating with other managers to ensure smooth operations. Join a leading supermarket committed to quality and service.

Benefits

15% uncapped Morrisons discount

10% discount for a designated friend/family member

25 days holiday plus 8 statutory holidays

Private Aviva Healthcare plan

Annual bonus scheme

GPhC fees paid

Generous pension contributions

4x life assurance via our pension scheme

Enhanced maternity, paternity, and adoption schemes

Perks with over 850 retailers

Qualifications

• Experience managing a team in a fast-paced environment.
• Excellent communication skills to share knowledge and best practices.

Responsibilities

• Listening and responding to customer feedback.
• Managing staffing routines, including scheduling and performance.
• Delivering training to enable team members.

Skills

Communication

Team Management

Customer Service

Adaptability

Job description

We Make Morrisons…

From a Bradford market stall to the UK’s fifth largest supermarket, we are proud to be the Yorkshire food retailer serving customers across the UK through almost 500 stores and an online home delivery service.

Our business primarily focuses on food & grocery, and we uniquely source & process most of the fresh food we sell through our own manufacturing facilities.

We’re recruiting for a high-performing Café Manager to help our business continue to grow and succeed.

Whether you want a hearty breakfast or freshly brewed coffee and a slice of cake, our Cafes serve hundreds daily. Our Café Managers lead and empower colleagues to always prioritize the customer and deliver outstanding service. Reporting to the Store Manager, your responsibilities will include:

1. Listening and responding to customer feedback and acting accordingly
2. Ensuring market-leading availability across the store
3. Collaborating with other managers to lead a supportive, performance-driven department
4. Managing staffing routines, including scheduling, absence, performance, and talent conversations
5. Delivering training to enable team members to perform confidently across departments
6. Identifying and developing talent within the department
7. Building effective relationships with other operational departments
8. Leading colleagues to work with purpose and achieve targets
9. Taking a leadership role within the store
10. Planning resources thoroughly

We invite you to explore some areas of our stores unseen by customers, such as warehouses and canteens, through our 360 tour here.

About you

If you have experience in retail, hospitality, travel & tourism, or a service industry, and a passion for delivering exceptional customer service, we want to hear from you.

What we need from you:

• Experience managing a team in a fast-paced environment
• Excellent communication skills to share knowledge and best practices
• Ability to build and maintain relationships with stakeholders while remaining flexible
• Adaptability to change and the ability to challenge effectively
• Active listening skills to respond effectively to customers and colleagues

We are an equal opportunities employer and welcome applications from all sections of the community.

About us

With over 125 years of experience, we pride ourselves on providing a unique shopping experience. With just under 500 stores across the UK, our colleagues work together to offer essential food, excellent service, and a lively shopping environment, encouraging customers to keep coming back.

As the UK’s 5th largest supermarket, we offer great value, quality fresh food, and groceries to over 11 million customers weekly. Our focus on freshness and in-store preparation makes us stand out. It’s challenging and fast-paced, but our friendly team is dedicated to exceeding customer expectations.

At Morrisons, we invest in our colleagues through industry-leading training programs. Many store managers started on the shop floor, understanding firsthand what it takes to support colleagues and serve customers effectively.

Our total rewards package includes:

• 15% uncapped Morrisons discount (in store and online)
• 10% discount for a designated friend/family member
• 25 days holiday plus 8 statutory holidays (pro-rata)
• Private Aviva Healthcare plan
• Annual bonus scheme
• GPhC fees paid
• Generous pension contributions
• 4x life assurance via our pension scheme
• Enhanced maternity, paternity, and adoption schemes
• Perks with over 850 retailers through 'My Morri' discount platform, offering cashback and vouchers