Café Customer Experience Specialist

Marks & Spencer Plc; Warrington; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer Plc in Warrington is recruiting for a Café Team Member to join the heart of our store. You will be a brand ambassador, serving food and drinks with warmth, while keeping queues moving and customers satisfied.

Expect a fast-paced, high-pressure environment where accuracy, food safety, and five-star service matter. You’ll work with colleagues to deliver top quality experiences and adapt quickly to busy periods with a smile.

Qualifications

• Being digitally confident is essential; you’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Efficiency and effectiveness are key, maintaining impeccable food safety standards while juggling orders and queues.
• You’ll be fast and relentlessly focused on delivering quality under pressure while delivering five‑star service.

Responsibilities

• Use digital tools to take and fulfill orders quickly and accurately.
• Maintain high food safety standards and manage queues effectively.
• Deliver fast, five‑star service and memorable customer experiences.
• Work collaboratively with colleagues to ensure smooth café operation during peak times.
• Be flexible and ready to assist where needed across the store.

Skills

Digital literacy

Customer service

Teamwork

Flexibility

Job description

Marks & Spencer Plc in Warrington is recruiting for a Café Team Member to join the heart of our store. You will be a brand ambassador, serving food and drinks with warmth, while keeping queues moving and customers satisfied.

Expect a fast-paced, high-pressure environment where accuracy, food safety, and five-star service matter. You’ll work with colleagues to deliver top quality experiences and adapt quickly to busy periods with a smile.