Café Customer Assistant: Fast-Paced, Five-Star Service

Marks and Spencer; Hemel Hempstead; On-site; GBP 12,000 - 17,000; Full time

Job summary

Marks & Spencer in Hemel Hempstead invites you to join our Café as a Customer Assistant. This role is hands-on, high-pressure, and focused on delivering warm, five-star service while guiding customers through food and drink choices.

You will be a brand ambassador, using digital tools to take and fulfil orders quickly, and you’ll help the café run smoothly even at peak times through teamwork and efficiency.

Qualifications

• Experience in delivering friendly, efficient service in a fast-paced environment.
• Able to stay composed and positive during peak times while maintaining high standards.
• Comfort with handling multiple tasks and smiling under pressure.
• Familiarity with using digital tools to take and fulfil orders quickly.

Responsibilities

• You’ll use our tools to take and fulfil orders fast, keeping customers moving and satisfied.
• Maintain impeccable food safety standards while juggling orders and queues.
• Deliver five-star service and respond to busy periods with energy and professionalism.
• Support colleagues and contribute to a high-performance culture in the café.
• Adapt quickly, working where needed with pace to meet customer needs.

Skills

Customer service

Calm under pressure

Teamwork

Digital tools familiarity

Job description

Marks & Spencer in Hemel Hempstead invites you to join our Café as a Customer Assistant. This role is hands-on, high-pressure, and focused on delivering warm, five-star service while guiding customers through food and drink choices.

You will be a brand ambassador, using digital tools to take and fulfil orders quickly, and you’ll help the café run smoothly even at peak times through teamwork and efficiency.