Café Associate: High-Speed, Five-Star Service

Marks and Spencer; Gloucester; On-site; GBP 18,000 - 24,000; Full time

Job summary

Marks & Spencer is seeking a cafe team member to join the store café, delivering warm, five-star service in a fast-paced environment. You’ll take and fulfil orders with digital tools, ensure food safety, and support colleagues to keep the café operating smoothly even at peak times.

You'll be a brand ambassador, making great food and drink recommendations while maintaining a calm, efficient approach to serve customers quickly and effectively.

Qualifications

• Experience in fast-paced customer service roles provides great foundation.
• Ability to operate cafe tools and digital ordering systems.

Responsibilities

• Prepare and serve food and drinks to high standards.
• Take orders accurately and fulfil them quickly to keep queues moving.
• Maintain food safety standards and cleanliness across the café.
• Provide five-star service and brand-aligned recommendations to customers.

Skills

Customer service

Job description

Marks & Spencer is seeking a cafe team member to join the store café, delivering warm, five-star service in a fast-paced environment. You’ll take and fulfil orders with digital tools, ensure food safety, and support colleagues to keep the café operating smoothly even at peak times.

You'll be a brand ambassador, making great food and drink recommendations while maintaining a calm, efficient approach to serve customers quickly and effectively.