CAD/CAM Solutions Engineer — Customer Support

Lantek; Malvern; On-site; GBP 40,000 - 60,000; Full time

Benefits offered by this job

Permanent contract

Career stability

Innovative projects

Job summary

Lantek is seeking a Customer Engineer (CAD/CAM Solutions) to support customers using CAD/CAM software in manufacturing environments. You will diagnose issues, assist with installation and configuration, and help users maximise the value of their CAD/CAM systems through clear guidance.

You will collaborate with teammates on supporting projects, deliver small to mid-size implementations, and provide training and ongoing support through the solution lifecycle.

Qualifications

• Technical background in computer/IT engineering or equivalent.
• Experience on software projects in an industrial environment.
• Knowledge of CAD/CAM systems and manufacturing workflows is advantageous.
• Familiarity with Lantek systems is desirable.
• Understanding of sheet metal manufacturing processes is beneficial.

Responsibilities

• Provide consulting, installation, configuration, user assistance, training and helpdesk support for Lantek CAD/CAM software.
• Collaborate with team members to resolve technical issues and maintain customer relationships.
• Develop small product customisations and document solution requirements.
• Deliver support and implementation for small to medium customer projects.
• Create detailed specifications and provide training throughout the solution lifecycle.

Skills

CAD/CAM systems

Industrial software projects

Computer Engineering background

Lantek product knowledge

Sheet metal manufacturing awareness

Education

Bachelor's degree in Computer Engineering or IT

Job description

Lantek is seeking a Customer Engineer (CAD/CAM Solutions) to support customers using CAD/CAM software in manufacturing environments. You will diagnose issues, assist with installation and configuration, and help users maximise the value of their CAD/CAM systems through clear guidance.

You will collaborate with teammates on supporting projects, deliver small to mid-size implementations, and provide training and ongoing support through the solution lifecycle.