Customer Engineer

Lantek; Worcester; On-site; GBP 38,000 - 52,000; Full time

Job summary

Lantek is seeking a Customer Engineer to join the Operations team to diagnose and troubleshoot software, install applications, and explain technical details to customers.

You will provide consulting, installations, configurations, and helpdesk support, collaborate with teammates, and contribute to small to medium projects, with travel as part of the role.

Qualifications

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes within the sheet metal working industry is beneficial.

Responsibilities

• Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek softwares.
• Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
• Research, specify, develop, and maintain small product customisations and associated updates.
• Define and document solution requirements and customisations in alignment with customer needs.
• Deliver support and implementation for small to medium-sized customer projects.
• Contribute to the implementation phases of larger customer projects as part of a wider team.
• Create detailed specifications based on customer requirements.
• Provide training and ongoing support to customers throughout the solution lifecycle

Skills

Native English

Interpersonal skills

Customer-oriented

Willingness to travel

Education

Technical background in Computer Engineering or IT

Job description

Lantek is the global leader providing software systems and solutions to companies manufacturing parts with sheet metal, tubes, and structural steel. From small workshops to international multi-plant corporations, Lantek systems are present in every kind of industrial factory.

Lantek has 40 years of experience and more than 400 professionals spread around the world. Our offices are present in 16 countries worldwide, besides a significant presence in Spain, where HQ located.

Lantek is a key partner in Digital Transformation for metal processing companies. We help our customers to achieve their Industry 4.0 goals with leading products and services, provided in an open multi-vendor platform.

ABOUT THE ROLE

As part of the Operations team, this Customer Engineer role will be responsible to provide assistance to our customers. You will diagnose and troubleshoot software problems and help our customers to install applications and programs, by assisting people with computer issues and being able to explain technical details.

Duties & Responsibilities

Technical Consulting & Support

• Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek softwares.
• Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.

Customisation & Development

• Research, specify, develop, and maintain small product customisations and associated updates.
• Define and document solution requirements and customisations in alignment with customer needs.

Project Support

• Deliver support and implementation for small to medium-sized customer projects.
• Contribute to the implementation phases of larger customer projects as part of a wider team.

Customer Interaction

• Create detailed specifications based on customer requirements.
• Provide training and ongoing support to customers throughout the solution lifecycle

Education & Experience

• Technical background, preferably Computer Engineering or IT field.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes within the sheet metal working industry is beneficial.

Skills & Abilities

• Native English Speaker. Knowledge of Spanish, German, French, or other languages is a plus.
• Good interpersonal skills.
• Ability to understand and evaluate customer expectations.
• Customer oriented-approach.
• Goal-oriented work within the framework of project implementation.
• Willingness to travel.

If you want to be part of the future of smart industry, this is your opportunity! At Lantek, We're waiting for you.

Disclaimer

The data controller of your personal data is Lantek Sheet Metal Solutions, S.L.U with tax identification number B-01395698. Your personal data will be collected and processed according to all applicable regulations and specifically to GDPR 2016/679 and Organic Law 3/2018 of the 5th of December. Your personal data will be collected for the purpose of evaluating your application for the selection process and will be kept for the terms established by law. We remind you that you can exercise your rights of access, rectification, deletion, limitation of processing and portability by writing to [e-mail]. We also inform you that your data will not be subject to automated individual decisions or transfers to countries outside the EEA. For more information you can consult our privacy policy at https://www.lantek.com/uk/legal