CAD/CAM Solutions Engineer — Customer Success

Lantek

Hawkesley

On-site

GBP 42,000 - 64,000

Full time

8 days ago

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Job summary

Lantek is hiring a Customer Engineer (CAD/CAM Solutions) in the United Kingdom to support customers in manufacturing environments. You will diagnose software issues, assist with installation and configuration, and guide users to maximise value from CAD/CAM systems.

You will operate within the Operations team, applying technical knowledge from computer engineering or IT, and collaborate across teams to deliver successful small to medium projects while travelling as needed.

Qualifications

Technical background in computer engineering or IT.
Experience in technical projects involving software in an industrial environment.
Knowledge of CAD/CAM systems and manufacturing workflows would be advantageous.
Knowledge of Lantek systems would be desirable.
Knowledge of manufacturing processes within the sheet metal working industry is beneficial.

Responsibilities

Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek CAD/CAM software solutions.
Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
Research, specify, develop, and maintain small product customisations and associated updates.
Define and document solution requirements and customisations in alignment with customer needs.
Deliver support and implementation for small to medium-sized customer projects.
Contribute to the implementation phases of larger customer projects as part of a wider team.
Create detailed specifications based on customer requirements and provide training and ongoing support to customers.