CAD/CAM Solutions Engineer - Customer & Implementation

Lantek; England; On-site; GBP 42,000 - 62,000; Full time

Job summary

Lantek is seeking a Customer Engineer (CAD/CAM Solutions) to support clients using our CAD/CAM software in manufacturing settings. You will diagnose and troubleshoot issues, assist with installation and configuration, and help users maximise value from their systems.

The role emphasizes technical consulting, customization, and project support across small to mid-size customer projects. Strong English, good communication, and willingness to travel are essential.

Qualifications

• Technical background, preferably Computer Engineering or IT.
• Experience in technical projects involving software in an industrial environment.
• Knowledge of CAD/CAM systems and manufacturing workflows would be advantageous.
• Knowledge of Lantek systems would be desirable.
• Knowledge of manufacturing processes within the sheet metal working industry is beneficial.

Responsibilities

• Provide consulting, specification, installation, configuration, user assistance, training, and helpdesk support for Lantek CAD/CAM software solutions.
• Proactively collaborate with team members to resolve technical issues, gather product feedback, and maintain productive internal and external customer relationships.
• Research, specify, develop, and maintain small product customisations and associated updates.
• Deliver support and implementation for small to medium-sized customer projects.
• Create detailed specifications based on customer requirements and provide training and ongoing support to customers throughout the solution lifecycle.

Skills

Native English

Interpersonal skills

Customer-focused

Communication

Goal-oriented

Willingness to travel

Education

Technical background in Computer Engineering or IT

Tools

CAD/CAM software

Lantek systems

Job description

Lantek is seeking a Customer Engineer (CAD/CAM Solutions) to support clients using our CAD/CAM software in manufacturing settings. You will diagnose and troubleshoot issues, assist with installation and configuration, and help users maximise value from their systems.

The role emphasizes technical consulting, customization, and project support across small to mid-size customer projects. Strong English, good communication, and willingness to travel are essential.