In-Flight Hospitality Design Executive

British Airways; Greater London; Vor Ort; GBP 60.000 - 80.000; Vollzeit

Benefits dieser Stelle

Staff travel benefits

Discounted fares

Zusammenfassung

British Airways is seeking a Hospitality Design Executive to shape onboard hospitality experiences across premium and non-premium cabins. You will work within the Customer Experience team to translate ideas into differentiated, scalable guest experiences and service standards across our global network.

You will collaborate with inflight and ground teams, influence product development, and contribute to communication plans and performance improvements grounded in customer insights and market

Qualifikationen

• Diploma level in Hotel Management or related discipline.
• Strong hospitality industry experience in luxury/service environments.
• Airline industry experience and cabin product knowledge are advantageous.

Aufgaben

• Develop differentiated hospitality standards and service propositions.
• Design end-to-end hospitality experiences across premium or non-premium cabins.
• Collaborate with inflight and ground teams to define onboard soft product experiences.
• Provide hospitality insights to Aircraft Interiors for consistency and cost control.
• Support internal/external communication plans for designed experiences.
• Participate in change programmes and improvement projects delivering value.
• Analyse feedback and market data to improve customer satisfaction and revenue.

Kenntnisse

Hospitality

Communication

Stakeholder management

Data analysis

Project management

MS Office

Figma

Ausbildung

Diploma in Hotel Management

Tools

Figma

Excel

PowerPoint

Word

Jobbeschreibung

British Airways is seeking a Hospitality Design Executive to shape onboard hospitality experiences across premium and non-premium cabins. You will work within the Customer Experience team to translate ideas into differentiated, scalable guest experiences and service standards across our global network.

You will collaborate with inflight and ground teams, influence product development, and contribute to communication plans and performance improvements grounded in customer insights and market