C2C Value Stream Lead — Global MRO

Rolls-Royce Corporation; East Midlands; Hybrid; GBP 70,000 - 110,000; Full time

Benefits offered by this job

Generous Annual Leave

Retirement Savings through the Rolls-R

Job summary

Rolls-Royce Derby is seeking a Customer to Customer (C2C) Manager to lead the Trent XWB Value Stream, coordinating an IPT across Aftermarket Ops, the Value Stream and global overhaul bases to shrink shop time and meet financial commitments.

You will own the 5-year C2C vision, drive governance and readiness activities, provide insights on performance, and deliver C2C/process improvements. The role requires leadership of multi-functional teams and strong communication to drive a culture of results.

Qualifications

• Degree level qualification preferable or equivalent industry experience.
• Ideally a member of a professional body or working to achieve appropriate level of qualification (region-specific).
• Experience in a project domain or equivalent industry experience.
• Experience of leading multi-functional teams would be an advantage.
• Communication, influencing & relationship management skills.
• A drive to succeed and get things done.

Responsibilities

• C2C Ownership and Improvements: Develop the 5-year vision & policy for Customer to Customer value stream management for Trent XWB through integration with Product Service Manager & Fleet Planning Manager.
• Own and integrate Value Stream governance for Aftermarket performance.
• Drive risk and readiness activities to ensure alignment to strategic plan.
• Provide insights to the business on C2C performance, existing constraints and help identify fixes.
• Programme manage and deliver C2C/process improvements (individual projects e.g. RTS, TV workstream, improvements, MEC support etc which will be individual inputs to the TRT burndown plan).
• Drive TRT reduction: Integrate with overhaul bases through weekly L1 TRT governance to advocate for the value stream in order to deliver the operational and financial plan.
• Work with Programme Leads for Service Delivery and the other value streams to standardise governance, interactions and information flow with overhaul bases.
• Be the customer of the TRT burndown plan (overhaul bases to own plans).
• Agree TRT reduction targets through L1 TRT governance. Overhaul bases to own & commit TRT targets (future assumptions) with Aftermarket Ops VPs MRO.
• Serve as an escalation/prioritisation point of contact for internal RR actions e.g. parts performance.
• Alignment with Aftermarket Ops MRO VPs on TRT reduction strategy & progress.
• C2C Reporting: Manage MRO performance related external comms for specific product types.
• Internal reporting on C2C performance as agreed.
• Actively participate in global fleet health governance and improvement activities.

Skills

Communication, influencing & relation-

Education

Degree level qualification

Job description

Rolls-Royce Derby is seeking a Customer to Customer (C2C) Manager to lead the Trent XWB Value Stream, coordinating an IPT across Aftermarket Ops, the Value Stream and global overhaul bases to shrink shop time and meet financial commitments.

You will own the 5-year C2C vision, drive governance and readiness activities, provide insights on performance, and deliver C2C/process improvements. The role requires leadership of multi-functional teams and strong communication to drive a culture of results.