C&B Logistics Porter

Bolton Wanderers Football Club

Horwich

On-site

GBP 24,000 - 29,000

Full time

12 days ago

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Benefits offered by this job

Discounted or free food

Employee discount

Enhanced maternity leave

Enhanced paternity leave

Free parking

On-site parking

Sick pay

Store discount

Job summary

Bolton Wanderers Football Club in Horwich is seeking an enthusiastic Events/Guest Services assistant to deliver a high level of service to guests at meetings and events. You will set up rooms, coordinate with the Conference & Events team, and ensure food, beverages and equipment are managed safely and efficiently. DBS disclosure is required.

The role requires flexibility with hours and a professional, safety-conscious approach to operations on site.

Qualifications

Experience in hospitality or events support is desirable.
Strong communication and guest-service skills.
Awareness of health and safety practices and DBS requirement.

Responsibilities

Set up meeting and event rooms before guest arrival according to specifications.
Clear rooms and remove food and beverage after events and store equipment safely.
Ensure conferencing standards and presentation quality are maintained.
Coordinate with Conference & Events team and other departments as needed.
Be flexible with hours to cover unexpected needs and events.
Identify maintenance needs or hazards and report them promptly.
Follow UK GDPR and confidentiality policies; uphold safeguarding responsibilities.

Skills

Customer service

Communication

Health and safety awareness

Job description

Full job description

Role Purpose

To support the department in delivering a high quality service to all customers. This role requires a high level of energy and communication to deliver high levels of service effectively and efficiently to our guests.

Main areas of responsibility

Set up meeting and event rooms prior to the guest arrival in accordance with departmental specifications and guest requirements.
To ensure that all meeting and event rooms are cleared as soon as possible after an event or meeting is finished, ensuring that all food and beverage is removed from all conference areas prior to the end of the conference shift and that all equipment and furniture is stored neatly and safely.
To ensure all aspects of conferencing and standards of presentation and service are maintained.
To liaise with the Conference & Events (C&E) team during the day regarding any changes and to ensure effective communication with other departments where appropriate.
To be flexible regarding working hours to handle any unexpected requirements.
To identify and report any maintenance requirements or potentially hazardous situations.
To comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.

General Responsibilities

BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies.
Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Senior Events Manager or Head of Hospitality Operations.
Treat all colleagues as customers ensuring respectful positive outcomes across communications.
Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
This post is subject to a DBS disclosure.

Pay: £26,538.48 per year

Benefits: