Events Manager

EFL; Bolton; On-site; GBP 32,000 - 45,000; Full time

Job summary

Bolton Wanderers Football Club is seeking an Events Manager to lead our Conference & Events team and ensure exemplary hospitality across all functions.

You will coordinate pre-event planning, liaise with kitchen and service teams, and drive standards to deliver outstanding guest experiences while managing multiple events in a busy stadium environment.

Qualifications

• Experience leading events teams in a hospitality venue.
• Strong customer service and guest relation skills.
• Ability to plan, organise and manage multiple functions.

Responsibilities

• Support the day to day running of all aspects of the Conference & Events department, ensuring standards are maintained.
• Liaise with event organisers to ensure details are correct and attend pre-event meetings when required.
• Meet with kitchen team before service to ensure timing and quality meet guests' requirements.
• Ensure high standards of food and beverage service in line with company standards.
• Own guest queries and complaints, taking action to ensure satisfaction.
• Provide clear direction to staff, supervise function set ups and post-function tasks.
• Lead by example, train and develop team members, and communicate proactively.
• Ensure rooms and bars are set up and maintained to required standards and cleanliness.
• Be flexible with working hours and identify any maintenance or safety issues.
• Comply with health and safety requirements and attend COSHH training.

Skills

Excellent customer service

Resilience

Problem solving

Organisational skills

Prioritise work

Attention to details

Passion for hospitality

Job description

About The Role

To be responsible for maintaining the high standards of the department through the organisation and the smooth day to day running of all conferences and events. To maximise sales, control all costs and develop all team members in order to achieve departmental objectives.

Main areas of responsibility

• Support the day to day running of all aspects of the Conference & Events (C&E) department, ensuring that standards are maintained at all times.
• Liaise with event organisers to ensure all details are correct as per function sheet, and where required, attend pre-event meetings.
• Meet with the kitchen team prior to service in respect of timing and quality to ensure food items are served according to the guests requirements.
• Ensure high standards of food and beverage service delivery in accordance with company standards.
• Take ownership for guest queries and complaints, taking appropriate action to ensure total guest satisfaction is achieved. Communicate any problems to the Senior Events Manager or Head of Hospitality Operations.
• Ensure all staff have clear directions and information, ensuring suitable supervision for function set ups, operations, and post function.
• Lead by example, train, develop, motivate, and communicate proactively with all tram members.
• Ensure rooms are cleared the the required standards and set up ready for the next event as per function sheet.
• Ensure all bars, front and back of house areas are maintained in a clean and tidy manner in line with hygiene and H&S legislation.
• To be flexible regarding working hours to handle any unexpected requirements.
• To identify and report any maintenance requirements or potentially hazardous situations.
• To comply with all legal requirements in respect of health and safety and welfare of all members of staff and customers, including attending COSHH training and practising safe working habits.

General Responsibilities

• BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.
• Comply fully with all data protection and confidentiality obligations, ensuring that personal, sensitive, and confidential information is handled lawfully, securely, and in accordance with UK GDPR and the Club's Data Protection and Confidentiality Policies.
• Be an ambassador of the Group, providing excellent customer service at all times whilst portraying a professional image.
• Perform other duties as required, which are considered relevant to the post and to the objectives of the Group as identified by the Head of Hospitality Operations.
• Treat all colleagues as customers ensuring respectful positive outcomes across communications.
• Adhere to and abide by all BWFC policies, procedures, and guidelines especially remembering responsibilities to others under Equal Opportunities, Health and Safety, Equality and Diversity.
• This post is subject to a DBS disclosure.

About The Candidate

Essential Requirements

Experience

• Previous experience leading events teams in a hospitality venue.

Knowledge, Skills and Qualities

• Excellent customer service skills.
• Resilience and problem solving attitude.
• Strong organisational skills.
• Ability to effectively prioritise work.
• Attention to details.
• Passion for hospitality.

Desirable Requirements

Experience

• Experience of working in a large capacity venue.

About The Club

As a founder member of the Football League (EFL), Bolton Wanderers is a football club that internationally renowned, having played in all four professional leagues of English football, as well as winning the FA Cup on four occasions.

Since the 2019 acquisition by Football Ventures (Whites) Ltd, a new chapter is underway for Bolton Wanderers and Bolton Stadium Hotel, focused on actively shaping a dynamic and enduring future. We are committed to a distinctive approach, driving the club's progress with ambitious plans realised through practical, genuine and comprehensive strategies.

As we continue striving towards achieving greater success, we now have a fantastic opportunity for a Events Manager to join our Conference and Events team. This is a varied role where no two days are the same, offering you the chance to make a significant impact on our Conference & Events operations and contribute to the success of Bolton Wanderers.

As as equal opportunities employer, Bolton Wanderers Football Club is committed to the equal treatment of all current and prospective employees and does not condone discrimination on the basis of age, disability, sex, sexual orientation, pregnancy and maternity, race or ethnicity, religion or belief, gender identity, or marriage and civil partnership.

We aspire to have a diverse and inclusive workplace and strongly encourage suitably qualified applicants from a wide range of backgrounds to apply and join us.

BWFC seek to ensure that all children and young people are protected and kept safe from harm while they are with staff and volunteers within Bolton Wanderers activities. Everyone at Bolton Wanderers has a safeguarding responsibility to all work colleagues, fans and any vulnerable adults and children.

www.bwfc.co.uk/club/equality-diversity-and-inclusion

www.bwfc.co.uk/club/one-wanderers-family-safeguarding