New Homes Customer Experience Specialist

Deverell Smith Recruitment Ltd; Acton; On-site; GBP 22,000 - 24,000; Full time

Job summary

Deverell Smith Recruitment Ltd in Acton, West London, is seeking a Customer Experience Executive for a temporary contract to support customers moving into their new homes. The role is on-site, Monday to Friday, with daily rate of £120–£130 and holiday pay.

You will keep customers informed, coordinate home tours and inspections, update Salesforce records, and liaise with site teams, sales and managing agents to ensure a smooth handover and positive customer experience during a busy period.

Qualifications

• 2–3 years of customer-facing experience.
• Experience in property-related sectors (new homes, lettings, housing).

Responsibilities

• Keeping customers informed and responding to queries.
• Coordinating home tours, handover appointments and inspections.
• Updating Salesforce and maintaining accurate customer records.
• Liaising with site teams, sales and managing agents to keep everything on track.
• Ensuring attention to detail to deliver a smooth customer experience.

Skills

Customer service

Organisational skills

Communication

Tools

Salesforce

Job description

Deverell Smith Recruitment Ltd in Acton, West London, is seeking a Customer Experience Executive for a temporary contract to support customers moving into their new homes. The role is on-site, Monday to Friday, with daily rate of £120–£130 and holiday pay.

You will keep customers informed, coordinate home tours and inspections, update Salesforce records, and liaise with site teams, sales and managing agents to ensure a smooth handover and positive customer experience during a busy period.