Butler

TN United Kingdom; London; On-site; GBP 25,000 - 45,000; Full time

Job summary

An established industry player in luxury hospitality is seeking a dedicated Butler to provide exceptional service at their prestigious hotel in London. In this role, you will be the face of elegance, ensuring that every guest's experience is tailored and unforgettable. Your responsibilities will include maintaining guest room standards, managing check-in and check-out processes, and creating a warm atmosphere that reflects the hotel's commitment to luxury. If you have a passion for hospitality and a keen eye for detail, this opportunity allows you to shine in a vibrant and dynamic environment, where your contributions will be valued and recognized.

Qualifications

• Experience in luxury service environments with an understanding of 5-star standards.
• Excellent customer service skills and attention to detail are essential.

Responsibilities

• Maintain cleanliness and service delivery in guest rooms and overall hotel experience.
• Anticipate guest needs and provide personalized, high-standard service.

Skills

Customer Service Skills

Attention to Detail

Hospitality Knowledge

Fluency in English

Fluency in a Second Language

Education

Experience in Luxury Service Environment

Understanding of 5-Star Hospitality

Job description

At Bvlgari Hotel London, timeless elegance meets contemporary luxury in the heart of Knightsbridge. As a Butler, you will be the embodiment of our commitment to impeccable service, offering personalized attention and discretion at every touchpoint of the guest experience.

We are seeking a refined and service-driven professional with an eye for detail, a passion for hospitality, and the poise to anticipate every guest’s needs before they arise. From bespoke in-room experiences to seamless travel arrangements and curated local insights, you will create moments of genuine connection and luxury that leave a lasting impression.

Our Butlers will play a key role in the success of the hotel and should demonstrate a strong and proactive relationship with all other departments, being ambassadors of the Bvlgari Hotel London at all times.

To be successful in this role, you will provide luxury personalized and “invisible” service by operating with an uncompromised level of high standards and impeccable attendance; using empowerment to make decisions that will ensure resolutions, maintaining a strong and productive relationship with all departments of Bvlgari Hotel London.

What we are looking for:

Reporting to the Front of House Manager, your main responsibility is the maintenance and control of the hotel’s guest rooms and overall experience, such as cleanliness and service delivery, arrival, check-in, live-in, and check-out processes, and satisfying any guest needs by following Bvlgari Hotel luxury standards.

To be successful in your application, you will already have experience within a luxury service environment along with an excellent understanding of the 5-star hospitality industry. You will be an impeccably presented individual who possesses excellent customer service skills, with your ability to engage with our guests being one of your greatest assets.

We encourage a diverse workforce; however, you will be required to have good levels of written and spoken English and be eligible to work in the UK. Fluency in a second language would be beneficial.