Butler, The Savoy

TN United Kingdom; London; On-site; GBP 36,000; Full time

Job summary

Ein ikonisches Luxushotel sucht einen Butler, der leidenschaftlich für außergewöhnlichen Service steht. In dieser Rolle werden Sie für die Schaffung unvergesslicher Erlebnisse verantwortlich sein und enge Beziehungen zu den Gästen aufbauen. Das Hotel bietet eine inspirierende Umgebung, in der Ihre Fähigkeiten geschätzt und gefördert werden. Mit einem Fokus auf Teamarbeit und persönlicher Entwicklung haben Sie die Möglichkeit, in einem dynamischen Umfeld zu arbeiten, das für seinen erstklassigen Service bekannt ist. Diese Position ist ideal für jemanden, der in der Luxus-Hotellerie wachsen möchte.

Benefits

31 Tage Urlaub

50% Rabatt in den Hotelrestaurants

Mitarbeiterrabatte bei Accor Hotels

Kostenlose Unterkunft nach der Probezeit

Mitarbeiterunterstützungsprogramm

Jährliche Erstattungen für Augenuntersuchungen

Fitnessstudio-Mitgliedschaft Rabatt

Wohlfühlraum

Zuschüsse für Gesundheitsausgaben

Fahrrad zur Arbeit Programm

Qualifications

• 1-3 Jahre Erfahrung in der Luxus-Hotellerie.
• Exzellente Kommunikations- und Kundenservicefähigkeiten.

Responsibilities

• Erstellung von Gästereiseplänen und Buchungen.
• Verantwortung für den Empfang und die Abrechnung.

Skills

Kundenservice

Kommunikationsfähigkeiten

Multitasking

Detailgenauigkeit

Problemlösungsfähigkeiten

Education

Erfahrung in der Luxus-Hotellerie

Tools

OPERA PMS

ALICE Concierge System

Job description

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The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Company Description

The Savoy, a Fairmont Managed Hotel, is one of the world's most iconic hotels. A renowned leaders in the hospitality industry, The Savoy has a reputation for outstanding service and excellence. Originally built in 1889, the hotel has a rich history and has played host to royalty, world leaders and legends of the stage and screen. Today, colleagues pride themselves on being innovative and inspirational, delivering the very best in five star luxury. Passionate about developing and promoting talent, The Savoy offers unwavering support and recognition to colleagues, as well as having a very competitive benefits plan.

Job Description

Job Title: Butler

Department: Butlers

Inspired & Supported by: Head Butler

Salary: £35,390 (including service charge)

Your purpose will be : To deliver an exceptional, seamless guest service experience and creating memorable personalisation at every opportunity; building meaningful relationships with our guests throughout their stay securing their future loyalty

You will be accountable for:

Passionately and expertly creating a 5 star luxury guest experience, characterised by flawless efficiency and authentic emotional connection

Taking ownership of any guest request which comes your way seeing it through until completion

Maximising internal communication networks, adapting to new working methods and supporting all key players to ensure a smooth guest journey

Your key responsibilities & contribution will be:

Devise guest itineraries, making bookings and reservations while providing relevant recommendations to surprise and delight

Confidently undertake all elements of the front desk operation including arrivals, check out and billing

Process all financial transactions with accuracy

Provide in room/suite services – butler services, special/VIP room set ups, amenities, deliveries to rooms

Drive revenue through upselling and cross selling.

Communicate clearly with other teams and through RSM to ensure efficient service for our guests

Seek opportunities to surprise and delight our guests

Meet all service standards in every guest interaction

Ensure that deliveries for guests and colleagues are correctly recorded and delivered

Ensure the front hall is covered at all times and provides a warm welcome for all guests

Promote and nurture positive relationships in the local area strengthening our position in the marketplace

Pay keen attention to guest preferences and update profiles accordingly

Cover the night shift including assistance with preparation of the night audit

Qualifications

What you will need to do this role:

Essential:

1 – 3 years’ experience in a luxury hospitality environment

Excellent customer service skills

Excellent communication skills, both spoken and written with the ability to communicate effectively with people of all levels

Enthusiastic and positive personality with the ability to build trusting relationships

Ability to multi task and problem solve in a fast paced environment

Keen eye for detail

Previous experience of guest complaint handling and going the extra mile to meet guest needs

Flexibility to work different shifts including night shifts

Knowledge of OPERA PMS

Desirable:

Knowledge of ALICE concierge system

Please note that we believe in flexibility and multi-skilling, and you may be asked to do different tasks from time to time to enable us to meet the needs of our guests and colleagues.

Additional Information

What’s in it for you?

Competitive salary and benefits including pension and life assurance

31 days of holiday including public holidays (increase to 33 days after 5 years)

Cashback scheme for everyday wellbeing/healthcare expenses including Perkbox

Special rates for Savoy colleagues and their friends & family and discount across Accor hotels worldwide

Fantastic colleague rates in Fairmont and Raffles hotels worldwide that includes friends & family

Free stay at The Savoy after successful completion of probation

50% discount at our iconic American & Beaufort Bars

50% discount at our world-famous Afternoon Tea

50% discount at our spa and florist

50% discount at Gordon Ramsay's River Restaurant and Savoy Grill

20% at Gordon Ramsay restaurants outside the hotel and restaurant 1890

Laundry services & dry cleaning for uniformed and non-uniformed colleagues

Colleague gym facility and Virgin Active gym membership discount

Employee assistance programme

Annual optician reimbursements for eye tests and glasses

English language classes

Colleague restaurant

Local F&B, retail and gym discounts

Interfaith prayer room

Wellness room

Cycle to work scheme