Head Butler

TN United Kingdom; London; On-site; GBP 30,000 - 60,000; Full time

Job summary

Join a prestigious London hotel as a Head Butler, where you'll create unforgettable experiences for guests. This role offers a unique opportunity to lead a dedicated team, ensuring service excellence and personalized attention. With a commitment to diversity and inclusion, this establishment values your contributions and provides ample training and development opportunities. Enjoy perks like complimentary stays, discounts, and well-being support while working in a vibrant environment that celebrates creativity and teamwork.

Benefits

Complimentary Stays

50% off food and beverages

Pension scheme contributions

Seasonal ticket loans

Financial advice

Eye care vouchers

Training and Development

Social Events

Referral Bonus

Well-being Support

Qualifications

• Experience in a London boutique hotel as a Butler Manager or Assistant Butler Manager.
• Strong leadership and exceptional guest service skills.

Responsibilities

• Train and motivate a team of butlers for service excellence.
• Provide personalized guest service and collaborate with departments.

Skills

Butler Management

Leadership Skills

Guest Service Skills

Communication Skills

Service Protocols

Education

Formal Training in Luxury Hospitality

Job description

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Join us as a Head Butler at 45 Park Lane

Recently recognized as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 and ‘Hotel of the Year – London’ at the 2024 AA Hospitality Awards, we strive to build an inclusive culture reflecting our values of passion, personality, respect, teamwork, and creativity. We believe diverse perspectives enrich our culture and drive our success.

We care about your career and are known for having the industry’s best people. Joining as a Head Butler offers a unique opportunity to excel in your field. You will learn from colleagues and through our award-winning academy to achieve excellence in craft, service, and leadership, becoming a legend in your own story.

What you'll do

As a Head Butler at 45 Park Lane, you will create memorable, personalized experiences for our guests. Your main responsibilities include:

1. Training, recruiting, and motivating a team of butlers to deliver service excellence.
2. Welcoming guests, preparing suites, and attending to their needs throughout their stay.
3. Providing personalized guest service, anticipating and fulfilling requests with discretion and attention to detail.
4. Collaborating with departments like Housekeeping, Room Service, and Concierge to ensure seamless service and updated guest profiles.
5. Possessing excellent knowledge of the hotel, its facilities, and local attractions to enhance guest experiences.
6. Ensuring interactions are conducted with warmth, precision, and care, maintaining The Dorchester’s legacy.

You will work on a seven-day rota with three shifts:

• Morning: 07:00–15:45
• Midday: 10:00–18:45
• Late: 14:30–23:15

You will have two days off per week and be required to work on bank holidays as part of the rota.

What you'll bring

Essential Skills and Experience

• Experience as a Butler Manager or Assistant Butler Manager in a London boutique hotel.
• Strong leadership skills to achieve service excellence.
• Exceptional guest service skills, with a creative, caring approach.
• Ability to work independently and in a team.
• Understanding of service protocols, etiquette, and professional presentation.
• Excellent communication skills in English.
• Flexibility to work variable shifts, including weekends and bank holidays.

Preferred Skills

• Knowledge of London’s key locations and attractions.
• Multilingual abilities, especially for international guests.
• Formal training in luxury hospitality or butler standards.

This role is ideal for someone passionate about delivering personalized service, creating unforgettable experiences, and upholding the standards of a prestigious London hotel.

What you'll get

• Complimentary Stays: Annual stays with breakfast at Dorchester Collection Hotels.
• Discounts: 50% off food and beverages at selected venues, hotel stay discounts, and benefits at various shops.
• Employee Perks: Pension scheme contributions, seasonal ticket loans, financial advice, and eye care vouchers.
• Training and Development: Opportunities for apprenticeships from Level 2 to Degree Level 5.
• Social Events: Summer parties, winter balls, quizzes, and cultural celebrations.
• Referral Bonus: £1000 bonus for successful referrals.
• Well-being Support: Access to well-being advice and support.

We celebrate diversity and are committed to an inclusive environment. For support during the recruitment process, contact our People & Culture team at 02073197011 or email [emailprotected].