Spa Butler

Raffles London; London; On-site; GBP 25,000 - 40,000; Full time

Job summary

Ein etabliertes Luxushotel in London sucht einen Spa Butler, der für die Betreuung und das Wohlbefinden der Gäste verantwortlich ist. Diese Rolle erfordert hervorragende Kommunikationsfähigkeiten und eine Leidenschaft für Wellness. Sie werden sicherstellen, dass die Gäste ein unvergessliches Erlebnis haben, indem Sie ihre Bedürfnisse antizipieren und ihnen persönliche Aufmerksamkeit schenken. Wenn Sie in einem dynamischen Umfeld arbeiten möchten, das hohe Standards für Service und Gastfreundschaft setzt, dann ist dies die perfekte Gelegenheit für Sie.

Benefits

28 Tage Urlaub

Mitarbeiteressen während der Dienstzeit

Kostenlose Reinigung der Uniform

Arbeitgeberbeitrag zur Altersvorsorge von 3%

Erweiterte Elternzeit

Lebensversicherung

Mitarbeiterhilfeprogramm

Fahrrad-Leasing

Mitarbeiterrabatte

Interne Schulungsprogramme

Qualifications

• Leidenschaft für Wellness und erstklassigen Service.
• Erfahrung in einem 5-Sterne-Luxushotel oder gleichwertigen Standards.

Responsibilities

• Begrüßen und Betreuen von Gästen im Spa-Bereich.
• Sicherstellen, dass die Gästeerfahrung den Markenstandards entspricht.
• Verwalten von Gästebeschwerden und Anfragen mit Diskretion.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zeitmanagement

Multitasking

Wohlfühlbereichskenntnisse

Education

Erfahrung in einem Luxushotel

Job description

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure.Raffles London at The OWO on Londons Whitehall, unites the allure and heritage of Raffleswith one of the worlds most historic addresses.

This fine Grade II* Edwardian building has beentransformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, thelatest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom andevent space. Within these much-storied walls, where legendary statesmen and women once shapedthe modern world, guests are now invited to discover new and inspiring emotions andconnections.

At Raffles, you arrive as a guest, leave as a friend and return as family.?

Job Description

The Raffles London

Raffles London at The OWO and The OWO Residences by Raffles operates a 120 room and suites flagship hotel at the iconic Old War Office building along with a collection of 85 exceptional branded residences at this landmark destination on Whitehall, including 12 distinct restaurants and bars Including our signature chef Mauro Colagreco. The Guerlain spa and Pillar Wellness, and a 600 seated-capacity grand ballroom.

Scope Of Position

Your role will be responsible for welcoming and looking after all residents, guests and members who enter the spa, fitness, and pool areas.

The Spa Butler ensures the guests experience is up to the standards of the brand by dealing with

them directly and addressing the details behind the scenes to go above and beyond the guest expectations. Their objectives include assisting guests with spa related information, giving them personal attention, anticipating their needs and being a guide to the appropriate facilities.

You will work in close contact with all other hotel departments to ensure a smooth and consistent service, surpassing the guests expectations.

Responsibilities

Operation

• Greet all arriving and departing guests by name, inquire about their level of satisfaction of the services, and always maintain positive relations.
• Recognise arrivals of all VIP guests arriving in both the spa and hotel, using name recognition whenever possible.
• Responsible for driving the guest experience and communication amongst the colleagues orchestrating a smooth guest sequence delivery.
• Ensure guest and member preferences and special requests and guest recognition are accommodated to the best of the propertys abilities.
• Ensure the spa is receiving the highest ratings from the TrustYou VOG scores as well as LQA and Forbes guest satisfaction.
• Maintain guest confidentiality at all times whilst communicate guest preferences to relevant departments and co-workers.
• Deal with any guest complaints, comments or concerns with discretion and urgency.
• Maintain the provision of amenities and towels, this includes stocking fresh ones and collecting used ones and delivering them to the needful delivery points.
• Ensure treatment area lighting and music levels are correctly set and maintained.
• Knowledgeable of the spas reservation systems, POS system, operation & control system and laundry equipment.
• Maintain the appearance of all therapy facilities including prep, treatment areas, all guest access areas, and any supporting facilities.
• Retrieve and deliver linen daily to the main laundry and count to ensure no linen is missing.
• Roll and stock towels in guest areas as per the standard.
• Ensure all lockers are stocked to standard with appropriate supplies.
• Prepare, deliver and present drinks and refreshments in a hygienic and professional manner
• Clean and disinfect all areas of the spa including showers, bathrooms, reception, wet and thermal areas, guest lounges, staff rooms and prep area and also within the treatment rooms when asked to support. This role also covers the fitness area and pool.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.

Health and Safety

• Ensure that all potential and real hazards are reported immediately and rectified.
• Be fully conversant with all departmental Fire, Emergency and Bomb procedures.
• Ensure the safety of the persons and the property of all within the premises, by strict adherence to existing laws, statues and applicable ordinances, and by anticipating possible and probable hazards and conditions and either correcting them or pre-planning a defence against them.
• Stimulate and encourage a general awareness of Health and Safety in relation to all tasks and activities undertaken in the department.

Qualifications, Skills & Experience

• Passion for wellness.
• Enthusiasm and commitment to delivering and offering the best service and experiences possible in any situation.
• A proven track record and ability to provide high levels of service under pressure.
• Exceptional communication and customer service skills, both written and spoken.
• Strong time management skills with the ability to multi-task while maintaining an immaculate and professional appearance.
• An understanding and willingness to contribute to a 24h operational schedule when required.
• Previous experience within a luxury hotel environment working with LQA, Forbes 5* or equivalent standards.

Qualifications

-

Additional information

Why join our Raffles team?

Not only will you be joining one of the worlds best hotels you will also receive great benefits including:

• 28 days holiday including bank holidays plus a day extra for every year of your service up to 5 years (35 Days).
• Staff meals whist on duty.
• Free dry cleaning for uniform.
• Employer pension contribution of 3%
• Enhanced maternity, paternity and adoption pay.
• Life Assurance 1x salary
• Employee assistance program, including virtual GP and financial advice.
• Season ticket loans and cycle to work scheme.
• Colleague gifting to celebrate special occasions.
• Paid days off to move house or give back time to a charity of your choice.
• Internal learning and development programmes tailored to you.
• Fun-filled events, whether thats a pub quiz, team run or festive party.
• Employee benefit card offering discounted rates of up to 30% at Accor worldwide and Raffles London F&B outlets.
• Worldwide development opportunities across Accors extensive brand portfolio.

What are the Raffles Values?

Be You:Be creative, innovative, and enthusiastic, showing your personality and flair.

Be Kind:Demonstrates humility and generosity through emotional connection with colleagues and guests.

Be Happy:Consistently uplifting colleagues and guests through a joyful connection and positive personality.

Be Confident:Openly shares knowledge and skills with other colleagues to achieve excellence.

Have Your Purpose:Demonstrating care and responsibility within your role, to make a tangible impact on the business.

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