Butler

45 Park Lane - Host Team; City of Westminster; On-site; GBP 25,000 - 35,000; Full time

Job summary

A prestigious hotel in London is seeking a Butler to create memorable experiences for guests. The successful candidate will ensure suites are perfectly prepared and fulfill personalized guest requests, collaborating across departments. Ideal for someone with extensive experience in luxury service, the role offers flexible shifts and opportunities for growth within a renowned establishment. Candidates who thrive in hospitality and possess strong communication skills are encouraged to apply.

Benefits

Complimentary stays at Dorchester Collection Hotels

50% off food and beverages

Employee pension scheme with contributions

Career development opportunities through apprenticeships

Social events including summer parties and quizzes

Referral bonus of £1,000

Well-being support

Qualifications

• Previous experience in a Butler role or luxury guest service position.
• Understanding of service protocols, etiquette, and professional presentation standards.
• Familiarity with London’s key locations and attractions.

Responsibilities

• Welcome guests and prepare their suites for arrival.
• Anticipate and fulfill guest requests with attention to detail.
• Collaborate with departments for seamless service.

Skills

Exceptional guest service orientation

Strong ability to work independently

Excellent communication skills in English

Flexibility to work variable shifts

Education

Formal training in luxury hospitality

Job description

Join us as a Butler at The Dorchester Hotel, recognised as one of ‘The Sunday Times Top 10 Best Places to Work for’ in 2024 & 2025 and ‘Hotel of the year – London’ at the 2024 AA Hospitality Awards. We continually strive to build and nurture a culture where inclusiveness is part of our DNA, reflected in our values of passion, personality, respect, working together, and creativity. We believe that a variety of perspectives enriches our culture and drives our success.

We care about your career and are known for having the absolute best people in the industry. When you join us as a Butler you start a unique opportunity to become celebrated as the very best in your field. You'll learn not only from your fellow Legends, but also through our award-winning learning academy, so that you can achieve the highest standards of craft, service, and leadership and become a legend in your own story.

What you'll do

As a Butler at The Dorchester, you will be at the heart of creating memorable and personalised experiences for our guests. Your primary role is to welcome guests, ensure their suite is perfectly prepared, and attend to their individual needs throughout their stay. This includes:

• Guest Welcome and Suite Preparation: Warmly greeting guests upon arrival, handling in‑room check‑ins, and ensuring suites are impeccably presented.
• Personalised Guest Service: Anticipating and fulfilling guest requests with discretion and attention to detail, from unpacking luggage to arranging bespoke experiences.
• Coordination and Communication: Collaborating with departments such as Housekeeping, Room Service, and Concierge to deliver seamless service.
• Knowledgeable Service: Possessing excellent knowledge of the hotel, its facilities, and current events and locations around London to enhance the guest experience.
• Hospitality Excellence: Ensuring that every interaction is conducted with the warmth, precision, and care synonymous with The Dorchester’s legacy.

You will be working on a seven‑day rota, based on a three‑shift pattern:

• Morning shift: 07:00–15:30
• Middle shift: 11:30–20:00
• Late shift: 14:30–23:00

You will receive two days off per week and will be required to work on bank holidays as part of the rota.

What you’ll bring

Essential Skills and Experience

• Previous experience in a Butler role or high‑profile guest service position within a luxury 5‑star hotel or similar high‑end setting.
• Exceptional guest service orientation, with the ability to anticipate needs and personalise experiences.
• Strong ability to work both independently and as part of a collaborative team.
• Thorough understanding of service protocols, etiquette, and professional presentation standards.
• Excellent communication skills in English.
• Flexibility to work a variable shift pattern, including weekends and bank holidays.

Preferred Skills

• Familiarity with London’s key locations, attractions, and cultural events, to confidently advise guests.
• Multilingual abilities, especially in languages frequently used by international guests.
• Formal training in luxury hospitality or butler service standards.

This role is ideal for someone who thrives on delivering highly personalised service, enjoys being part of a team that creates unforgettable experiences, and is passionate about upholding the excellence associated with one of London’s most prestigious hotels.

What you’ll get

• Complimentary Stays: Enjoy complimentary stays with breakfast at Dorchester Collection Hotels every year.
• Discounts: Get 50% off food and beverages at selected bars and restaurants within the Dorchester Collection; enjoy Friends & Family stay discounts at hotels; benefit from discounts at various high street and online shops.
• Employee Perks: Enrol from day 1 into the Royal London Private Pension scheme (we contribute 8% towards your pension); benefit from seasonal ticket loan, rental deposit scheme, private financial advice, and eye care vouchers.
• Training and Development: Advance in your career by accessing various apprenticeships from Level 2 to Hospitality Degree Level 5. We partner with outstanding nationally recognised apprenticeship providers.
• Social Events: Participate in vibrant social events, including a summer party, winter ball, pub quizzes, and cultural and milestone recognition celebrations.
• Referral Bonus: Earn a £1,000 bonus when you recommend a friend.
• Well‑being Support: Access immediate well‑being advice because we care about our employees.

We celebrate diversity and are committed to creating an inclusive environment for all employees and applicants. If you need us to do anything to support you during the recruitment process (such as adjustments to how you apply, alternative formats of information, or adjustments to the assessment process itself), please do call the People & Culture team on 02073197011 or email [e-mail] so that we can discuss how we can support you through this process.