Business Travel Manager

Recruitment Avenue; London, London; On-site; GBP 40,000 - 50,000; Full time

Job summary

An established industry player is seeking a Business Travel Manager to lead a dynamic team in delivering exceptional service. The role involves overseeing service levels, managing employee performance, and ensuring adherence to processes. With a focus on customer satisfaction and operational efficiency, this position is ideal for someone with extensive business travel experience and strong leadership skills. Join a forward-thinking company that values its employees and fosters a collaborative environment. If you are passionate about travel and management, this opportunity is perfect for you.

Qualifications

• Extensive experience in business travel management is essential.
• Strong supervisory skills and excellent customer service are required.

Responsibilities

• Monitor team workload to ensure service levels are met.
• Manage employee performance and compliance with standards.
• Maintain relationships with key suppliers and handle HR issues.

Skills

Business Travel experience

Customer service

Supervisory experience

Knowledge of Amadeus

Knowledge of Galileo

Knowledge of Sabre

Job description

Business Travel Manager, £40-50k + bonus

Our Client a leading independent business travel company with based in West London are looking for a Business Travel Manager to ensure maximum service levels to their customers, internal departments and suppliers by effectively managing employees and ensuring a consistency of service levels.

Business Travel Manager main tasks & responsibilities;

• Monitor and manage the overall workload for your section/team, ensuring that service levels are met.
• Ensure that employees know what is expected of them in terms of targets, standards, service levels and KPIs and you effectively monitor their performance to ensure compliance.
• Ensure that all agreed processes and products are utilised to the maximum efficiency and then monitored for adherence.
• Provide timely and accurate reporting and analysis, monthly and ad-hoc as requested.
• Ensure that all accounts with an elevated risk level are highlighted to Directors
• Establish and maintain a good level of rapport with key preferred suppliers.
• Deal with employee issues including, but not restricted to – recruitment, appraisals, absence and performance matters and consult with the HR department where necessary.

Business Travel Manager skills & Experience required;

• Extensive Business Travel experience
• Knowledge of Amadeus, Galileo or Sabre
• Excellent customer service
• Supervisory or management experience