Customer Claims Manager- Travel

TN United Kingdom; Croydon; Hybrid; GBP 45,000 - 60,000; Full time

Job summary

A leading insurance provider seeks a Customer Claims Manager to lead its Travel Claims department. The role involves managing a dedicated team, ensuring service delivery meets performance targets, and fostering a high-performance culture. Join us to shape a customer-focused claims team and benefit from a collaborative environment with opportunities for career growth and professional development.

Benefits

Work-Life Balance

Collaborative Environment

Career Growth

Skills Investment

Future Investments

Shared Success

Wellbeing Support

Qualifications

• Leadership experience managing claims teams.
• Strong communication skills.

Responsibilities

• Manage and develop a high-performing team.
• Support team managers to achieve operational excellence.
• Provide guidance on complex claims.

Skills

Communication

Leadership

Strategic Thinking

Resilience

Tools

MS Word

Excel

Job description

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Customer Claims Manager- Travel, Croydon

Department – Travel Claims

Work Model: Office/Hybrid

Location- Centre City House, Hill Street, Birmingham, B5 4US, United Kingdom

About us

Join us. Let’s care for tomorrow.

We are Allianz Partners, a global leader in assistance and insurance solutions in health, assistance, automotive, and travel insurance. With over 22,000 employees across 78 countries, we are committed to delivering exceptional service.

Join Our Team: Lead and Inspire in Travel Claims

We seek a dynamic Claims Manager to lead our Travel Claims department. You will shape our service delivery and ensure we meet and exceed performance targets and KPIs.

This role reports to the Head of Travel Claims.

What You’ll Do:

• Lead & Inspire: Manage and develop a high-performing team, fostering collaboration and excellence. Drive outstanding customer experiences.
• Leading & Coaching: Support Team Managers to achieve operational excellence, meet targets, and manage claims costs.
• Motivation & Development: Coach and develop team members, create Personal Development Plans.
• Drive Results: Ensure team meets business objectives focusing on quality and efficiency.
• Create a High-Performance Culture: Develop an environment aligned with our vision and mission.
• Support & Problem-Solving: Provide guidance on complex claims, handle escalations, and report issues to senior management.

What We Offer:

• Work-Life Balance: 35 hours/week, hybrid model (60% home, 40% office), 3 days in office.
• Collaborative Environment: Supportive team culture.
• Career Growth: Opportunities within a global organization with a dedicated leadership team.
• Skills Investment: Certifications and professional development.
• Future Investments: Pension, savings plans, Allianz products.
• Shared Success: Company share purchase plan.
• Wellbeing Support: Mental health and wellbeing programs.

Additional Information:

On-call availability may be required due to role nature.

About You:

• Strong communication skills.
• Proficient in MS Word & Excel.
• Understanding of FCA guidelines.
• Resilient and adaptable under pressure.
• Leadership experience managing claims teams.
• Strategic thinker with a successful track record as a Claims Manager.

Join us to shape a high-performing, customer-focused claims team!

We value diversity and are an equal opportunity employer. We encourage applications from all backgrounds to help us build an inclusive environment.