Business Systems Analyst

Ashdown Group; England; On-site; GBP 50,000 - 70,000; Full time

Job summary

Ashdown Group is seeking a personable Business Systems Analyst to join its team in Gillingham, Kent. The role is fully office based, five days per week, and focuses on owning core business systems (ERP/CRM) while driving improvements across processes, data quality and user experience.

You will work with teams across the business to connect platforms, develop automated workflows and enhance reporting to support informed decision-making.

Qualifications

• Experience managing and developing business systems, such as ERP and/or CRM.
• Strong understanding of systems integration, APIs, automation and data management.
• Proven ability to manage projects and collaborate with third-party suppliers.
• Excellent communication with colleagues at all levels and a proactive approach to continuous improvement.

Responsibilities

• Own and develop core business systems (ERP/CRM) to support the organisation.
• Identify opportunities for improvement, integration and automation across platforms.
• Develop automated workflows and improve data quality and reporting.
• Support informed business decision-making through better information flow and user experience.

Skills

ERP systems

CRM systems

Systems integration

APIs

Automation

Data management

Project management

Stakeholder communication

Job description

A successful organisation is seeking a personable and forward-thinking Business Systems Analyst to join its team based in Gillingham, Kent. Please note, this role is fully office based, five days per week.

In this position you will play a key role in shaping how the organisation operates through technology, systems and data. It will suit someone who enjoys improving processes, driving positive change and delivering smarter, more effective ways of working across a business.

You will take ownership of core business systems and applications, ensuring they continue to support the organisation effectively while identifying opportunities for improvement, integration and innovation. Working closely with teams across the business, you will gain a strong understanding of operational challenges and help deliver practical technology solutions that improve efficiency, performance, reporting and the overall user experience.

Alongside the day-to-day management and development of business systems, you will play an important role in connecting different platforms, developing automated workflows and improving the flow and accuracy of information across the organisation. You will also contribute to wider digital improvement initiatives, including enhancing data quality, developing management reporting and supporting informed business decision-making.

To be considered for this role, you should have previous experience managing and developing business systems, such as ERP and/or CRM business applications. You'll need a good understanding of systems integration, APIs, automation and data management, together with strong problem-solving skills and the ability to manage projects and third-party suppliers.

You should also be a confident communicator, comfortable working with colleagues at all levels of an organisation, from operational teams through to senior management. A proactive mindset, strong organisational skills and a genuine interest in continuous improvement are essential.

This is an excellent opportunity to join a successful and evolving organisation where you can take ownership of business systems, make a visible impact and help shape future business improvements.