Business Systems Analyst

Gregory Group; Cullompton; Hybrid; GBP 38,000 - 42,000; Full time

Benefits offered by this job

Hybrid working pattern

Monthly Courses

Excellent holiday allowance

Life assurance, pension and sickness

Free uniform

Volunteer Day

Job summary

Gregory Distribution Ltd in Cullompton is seeking an IT Business Systems Analyst to shape and support the systems that drive our logistics solutions across the UK. Join our Technology Team to help modernise IT infrastructure and enable teams to work smarter while delivering exceptional service.

You will configure, maintain, and support key line-of-business systems, lead testing and deployments, and collaborate with vendors and operational colleagues to ensure scalable, future-ready solutions.

Qualifications

• Minimum of 2 years' experience configuring IT applications (logistics/ERP/TMS/WMS/Finance or HR systems).
• Strong communication skills to support users of varying technical ability.
• High level of attention to detail in builds and documentation.
• Ability to manage workload and meet project deadlines.
• Full UK driving licence and readiness to travel for business purposes.

Responsibilities

• Configure, maintain, and support essential line-of-business systems powering operations.
• Lead planning, implementation, and testing of system updates and configurations.
• Roll out standard system solutions to new sites and customers with consistency.
• Migrate legacy systems to group-standard platforms.
• Continuously refine configurations to deliver maximum business value.
• Collaborate with external vendors to support delivery and resolve issues.
• Work with operational teams to tailor solutions for efficiency.
• Maintain secure, monitored IT operations across the organisation.
• Define testing requirements, write scripts, and coordinate testing.
• Create up-to-date documentation, processes, and training guides.
• Contribute to the roadmap for system enhancements.
• Provide hands-on support during system changes and implementations.

Skills

Configuring IT applications

Communication skills

Attention to detail

Self-management

Travel readiness

Job description

Location: Cullompton

IT Business Systems Analyst

About Us: Welcome to Gregory Distribution Ltd, where technology and logistics come together to drive operational excellence. As part of our commitment to continuous improvement, we are undertaking a group-wide IT equipment upgrade. Join our dynamic Technology Team and be part of a project that will modernise and enhance our IT infrastructure across the UK.

Job Description: Join our dynamic Technology team as an IT Business Systems Analyst, where you'll play a pivotal role in shaping and supporting the systems that drive our visionary logistics solutions. This is more than just a technical role - it's an opportunity to make a real impact across our business, helping teams work smarter and deliver exceptional service to our customers.

Key Responsibilities

• Championing Business-Critical Systems: Configure, maintain, and support essential line-of-business systems that power our operations and enable us to deliver cutting-edge logistics solutions.
• Driving Change and Innovation: Lead the planning, implementation, and testing of system updates, feature releases, and configuration changes - whether part of strategic projects or continuous improvement initiatives.
• Delivering Scalable Solution: Roll out our standard system solutions and processes to new sites and customers, ensuring consistency and scalability across the business.
• Modernising Operations: Migrate legacy systems and outdated processes to our group-standard platforms, unlocking efficiency and future-readiness.
• Optimising for Impact: Continuously refine system configurations and processes to ensure they're fully aligned with business needs and delivering maximum value.
• Collaborating with Key Partners: Build strong relationships with external system vendors to support solution delivery and resolve escalated issues swiftly.
• Partnering Across the Business: Work closely with operational teams to tailor solutions that make work easier, more efficient, and more rewarding for our people.
• Ensuring Seamless IT Operations: Collaborate with other Technology teams to maintain secure, monitored, and well-supported systems across the organisation.
• Leading Quality Assurance: Define testing requirements, write scripts, and coordinate testing to ensure smooth and successful system changes and implementations.
• Creating Clarity and Confidence: Maintain clear and up-to-date documentation, including process flows, training materials, and support guides.
• Shaping the Future: Contribute to the roadmap for system enhancements, helping to steer the evolution of our technology landscape.
• Supporting Smooth Transitions: Provide hands‑on support during system changes and implementations, ensuring a smooth transition to business‑as‑usual operations.

Required Experience

• Minimum of 2 years' experience of configuring IT applications - ideally logistics / ERP / TMS / WMS / Finance or HR systems - but other equivalent systems experience will be considered.
• Communication Skills: Confident in supporting users of varying technical ability.
• Attention to Detail: High level of accuracy in builds and documentation.
• Self-Management: Ability to manage workload and meet project deadlines.
• Travel Ready: Full UK driving licence, access to a vehicle insured for business use, and willingness to travel.

Why Join Gregory Distribution Ltd?

• Competitive Salary: £38,000 - £42,000 per annum, depending on experience (including on call pay, operating on a 1 week in 4 basis).
• Hours: 08:30-17:00, Monday to Friday, with a hybrid working pattern of 3 days in the office and 2 days working from home. Flexibility required around project go-lives and system maintenance.
• Training: Monthly Courses for a variety of areas.
• Benefits: Additional holiday purchasing scheme*, Retail discounts with Circular Benefits*, Retail Trust Wellbeing Support*, and more.
• Career Growth: Explore opportunities for professional development within our expanding business.
• Company Benefits: Excellent holiday allowance. Life assurance, pension, and sickness scheme*.
• Extras: Christmas Savings Club*, Black Circle Tyre Discount*, Cycle To Work Scheme*, Free Uniform and paid Volunteer Day.
• Wellbeing Support: Benefit from the Retail Trust Wellbeing Support* program.
• Team Environment: Be part of a strong culture of teamwork and collaboration.

Eligibility

Applicants must be eligible to work in the UK with no restrictions. Proof of Right to Work will be required at the interview stage.

Contact Us

For any queries, please contact our Recruitment Team at . Our team is available Monday to Friday, 08:30hrs - 17:00hrs.