Business Support Team Administrator

Sustain SoCal; Portsmouth; Hybrid; GBP 24,000 - 26,000; Part time

Job summary

Join a dedicated team in Portsmouth as an administrator where your organizational skills and communication abilities will shine. This role involves providing essential support in a fast-paced environment, managing electronic records, and ensuring smooth operations within the administrative team. You'll be part of a compassionate organization focused on improving healthcare services, and your contributions will directly impact patient care. If you're looking for a rewarding position where you can grow and develop your skills while making a difference, this opportunity is perfect for you.

Benefits

Flexible Working

Career Development Opportunities

Collaborative Working Environment

Qualifications

• Excellent verbal and written communication skills are essential.
• Experience in administrative work and customer-focused environments is required.

Responsibilities

• Provide high-quality administrative support to the team.
• Manage electronic records and maintain filing systems efficiently.

Skills

Verbal Communication

Written Communication

IT Skills

Organizational Skills

Data Entry

Customer Service

Education

GCSE English and Maths level 4/C or above

Business and Admin NVQ Level 3

RSA 3 Typing or Equivalent

Tools

Systm One

Outlook

Job description

The closing date is 5th Jan 2025
Anticipated Interview date(s) 16/01/2025
Job summary

Open only to applicants from Hampshire & Isle of Wight NHS system: HIOWH NHS Trust, HIOW ICB, PHU NHS Trust, IOW NHS Trust, UHS Foundation Trust, South Central Ambulance Service or Hampshire Hospitals Foundation Trust.

We are looking for an enthusiastic, flexible, and self-motivated person to join our friendly Business Support Team based at Falcon House in Portsmouth.

The successful candidate must possess excellent verbal and written communication skills together with IT skills with the ability to work to tight deadlines. You will need to be a resourceful and an organised administrator, capable of delivering high quality support to a busy service during challenging times.

You will have a caring and courteous manner and enjoy working with, and meeting people. You will be working within the Administrative Team and working in liaison with clinicians and families. Other duties will include the typing of clinic letters, processing referrals, booking appointments and managing waiting lists, as well as other administrative tasks such as filing, scanning, and data collation. We are seeking a highly motivated individual who can work effectively using their own initiative and be able to work unsupervised whilst working autonomously or as part of a team.

Our priority is finding the right type of person who shares our values of patients first, working together and always improving; someone with the ability and attitude to grow and develop in the Trust as a valued member of our team.

Main duties, tasks & skills required

• Use & accurately populate the electronic record system (Systm One) with information to include referrals, scanning & uploading information from other services in a timely manner etc., taking responsibility for the quality of the data & taking note of the Health Records Standards & Procedures & Record Keeping Policy.
• Follow agreed processes for dealing with emails on Outlook and nhs.net, on a regular basis prioritising urgency & importance, signposting/dealing with queries (often sensitive) regarding issues arising.
• Monitor & order stationery/leaflets, clinical & general supplies & place order request when necessary.
• Provide cover & support during times of absence for the core functioning of the admin team.
• Provide admin support to the Admin Supervisor to set up & review administration systems/processes as deemed appropriate.

About us

Hampshire and Isle of Wight Healthcare NHS Foundation Trust is a newly established organisation, bringing together expertise from across mental health, learning disabilities, community, and physical health services. We are dedicated to delivering compassionate, high-quality, and accessible care to the diverse communities of Hampshire and the Isle of Wight.

With over 13,000 dedicated staff working across more than 300 sites, we place patients and staff at the centre of everything we do. Our goal is to create an integrated healthcare system that improves accessibility and ensures more consistent care for patients. By working together, we aim to improve patient outcomes, drive innovation, and meet the unique needs of the populations we serve.

Our Trust unites services from Southern Health, Solent NHS Trust, Isle of Wight NHS Trusts community and mental health teams, as well as Hampshire CAMHS, originally part of Sussex Partnership NHS Foundation Trust. This transformation enables us to deliver more seamless care across the region, ensuring that patients receive the right support, in the right place, at the right time.

Join us as we embark on this exciting journey to shape the future of healthcare across Hampshire and the Isle of Wight. We are deeply committed to our CARE values of compassion, accountability, respect, and excellence, and offer outstanding opportunities for career development, training, and collaborative working.

Job description

Further information about the Trust and this role can be found on the Job Description and Person Specification document attached. It is important to us that we ensure our recruitment processes are accessible and inclusive to everyone - if as a potential candidate you are concerned a person specification may prevent or restrict your application for employment as a result of unintentional barriers on the grounds of your sex, race, age, sexual orientation, religion/belief or disability please initially contact the Trust's Recruitment team - detailed in the advert. The Trust will seek to resolve this issue wherever possible.

We are happy to talk Flexible Working - all requests for flexible working options can be discussed as part of the interview process.

Person specificationQualificationsEssential

GCSE English and Maths level 4/C or above, or a good standard of general education.

Business and Admin NVQ Level 3 equivalent.

RSA 3 Typing or Equivalent.

Desirable

I.T skills and Knowledge.

ExperienceEssential

Experience of administrative work.

Knowledge of maintaining filing systems and collating information.

Experience of working in a customer-focused environment.

Experience of working in a constantly changing environment without direct supervision.

Desirable

Experience of supervising and appraising staff.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

For help with your application, contact:

Debbie Bate

03001236632

Pay scheme

Agenda for Change

Band

Band 3

Salary £24071.00 to £25674.00 Yearly.
Contract

Permanent

Working pattern

Part-Time, Flexible Working, Home or Remote Working.

Reference number

449-CFS-6613

Job locations

Falcon House
St James' Hospital, 22 Edenbridge Rd
Portsmouth
Hampshire
PO4 8PF