Team Administrator

Dorset HealthCare University NHS Foundation Trust; Bournemouth; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Join a dynamic healthcare team as an administrator, supporting the Children & Young People’s Speech and Language Therapy Service. This role offers the chance to work in a friendly environment, where your organizational skills and attention to detail will be vital. Engage with health professionals and families, ensuring high-quality administrative support. With a commitment to excellence and a focus on empowering communities, this role is perfect for someone looking to make a meaningful impact in healthcare. Enjoy the flexibility of working from home one day a week while being part of an outstanding team dedicated to improving lives across Dorset.

Qualifications

• Experience in administrative roles with a focus on health services.
• Aptitude for electronic administrative work with attention to detail.

Responsibilities

• Liaising with therapy staff and parents/carers regarding patient services.
• Maintaining records and managing patient appointments using SystmOne.

Skills

Interpersonal Skills

Communication Skills

Organizational Skills

Time Management

Electronic Administrative Work

Tools

SystmOne

Job description

This is an excellent opportunity for an experienced administrator to join a friendly and proficient administration team supporting therapists and management who deliver Children & Young People’s Speech and Language Therapy Service across Dorset.

The current vacancy is for 37.5 hours per week, with the option of working from home one day a week.

We are seeking someone with excellent interpersonal and communication skills, as the post holder will be a first point of contact for health and education professionals and parents/carers of patients accessing the service. The role involves providing high-quality administrative support to team leaders and speech and language therapists. The ideal candidate will be a team player with a friendly, positive attitude and an aptitude for electronic administrative work where accuracy is vital. This varied role requires good humour, organizational skills, time management, and the ability to prioritize effectively in a busy environment.

Responsibilities include:

1. Liaising via written or telephone communication with therapy staff, parents/carers, school staff, health professionals, and other service users as needed.
2. Accurately maintaining records using computerised systems, databases, and spreadsheets.
3. Using the electronic patient record system, SystmOne, to book, cancel, and rebook patient appointments, manage clinic rotas, and monitor waiting times to ensure adherence.
4. Organising and prioritising routine and non-routine workloads.

We welcome applications from candidates who are genuinely interested in joining the Children & Young People’s Speech and Language Therapy administration team. Please use the ‘supporting information’ section within the online application form to detail your skills, knowledge, and experience, specifically relating to the criteria outlined in the Person Specification.

At Dorset HealthCare, we aim to empower people to make the most of their lives through outstanding, joined-up healthcare services. We are a dynamic, forward-looking Trust operating 12 community hospitals, specialist inpatient facilities, and a wide range of integrated community and mental health services for nearly 800,000 people.

Our commitment to excellence is reflected in our 2019 CQC rating of ‘outstanding’. Over 95% of patients and 89% of staff report positive experiences and perceptions of our services. We offer diverse working locations across Dorset, from bustling towns to seaside communities and rural areas, providing opportunities to make a real difference in our communities.

Our 7,000-strong workforce is central to our success. We are committed to building an inclusive workplace that values diversity, equality, and authenticity. We encourage everyone to be the best version of themselves and to challenge themselves, build careers, and contribute to our mission of continuous improvement through excellence, compassion, and expertise.

For further details or informal visits, please contact:

• Name: Helen Middlecote
• Job Title: Operational Support & Administration Services Lead
• Email: [e-mail]
• Telephone: [phone]